Click this link to optimize Let’s Talk Norfolk for screen readers Skip to Content
Let’s Talk Norfolk
Open Town Hall

Please give us your input.

28 registered responses


What is your overall impression of the norfolk.gov website?

Response Percent Response Count
Great 25.0% 7
Good 50.0% 14
Fair 21.4% 6
Poor 3.6% 1

Why did you visit norfolk.gov?

Response Percent Response Count
Bulk waste request 50.0% 14
Job search 21.4% 6
Public health 10.7% 3
Pay taxes 7.1% 2
Find/adopt a pet 7.1% 2
Other 64.3% 18

How difficult is it to find what you need on norfolk.gov?

Response Percent Response Count
Easy (1-2 clicks) 44.4% 12
Somewhat difficult (3-5 clicks) 44.4% 12
Difficult (more than 5 clicks) 11.1% 3

Did you find what you needed on norfolk.gov?

Response Percent Response Count
Yes 100.0% 27

How often do you visit norfolk.gov?

Response Percent Response Count
Daily 7.4% 2
Weekly 29.6% 8
Monthly 51.9% 14
Never 11.1% 3

Rank the features you find most helpful.

Average priorities over 28 responses
  1. Search Bar

    Search Bar
  2. MyNorfolk Portal Button

    MyNorfolk Portal Button
  3. News Listing

    News Listing
  4. Council Meeting Live Stream Box

    Council Meeting Live Stream Box
  5. Calendar

    Calendar
  6. City Spotlight

    City Spotlight
  7. Jobs Menu

    Jobs Menu
  8. Payment Menu

    Payment Menu

On a scale of 1-5, with 5 being the best, how satisfied are you with norfolk.gov?

Rate
Response Percent Response Count
1 3.8% 1
2 7.7% 2
3 26.9% 7
4 34.6% 9
5 26.9% 7

What can we improve to make norfolk.gov better/easier to use?

Answered
14
Skipped
14

Are there any features you find lacking?

Answered
12
Skipped
16

What do you like most about the norfolk.gov site?

Answered
13
Skipped
15

What do you like least about the norfolk.gov site?

Answered
12
Skipped
16

Have you visited norfolk.gov more this year than previous years?

Response Percent Response Count
Yes 63.0% 17
No 37.0% 10

If yes, what are the reasons for increased visits? Choose all that apply.

Response Percent Response Count
Public health information about COVID-19 50.0% 9
City updates/response to COVID-19 66.7% 12
MyNorfolk portal requests 38.9% 7
City news 27.8% 5
City Council meetings/updates 22.2% 4
Other 22.2% 4
Name not shown in Ward 5
November 22, 2020, 4:36 PM
  • What is your overall impression of the norfolk.gov website?
    • Good
  • Why did you visit norfolk.gov?
    • Bulk waste request
    • Pay taxes
  • How difficult is it to find what you need on norfolk.gov?
    • Somewhat difficult (3-5 clicks)
  • Did you find what you needed on norfolk.gov?
    • Yes
  • How often do you visit norfolk.gov?
    • Monthly
  • Rank the features you find most helpful.
    No response.
  • On a scale of 1-5, with 5 being the best, how satisfied are you with norfolk.gov?
    No response.
  • What can we improve to make norfolk.gov better/easier to use?
    No response.
  • Are there any features you find lacking?
    No response.
  • What do you like most about the norfolk.gov site?
    No response.
  • What do you like least about the norfolk.gov site?
    No response.
  • Have you visited norfolk.gov more this year than previous years?
    • No
Let’s Talk Norfolk is not a certified voting system or ballot box. As with any public comment process, participation in Let’s Talk Norfolk is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

Your answers will NOT be saved

This is the form that was used to collect responses. It's here so you can try it and see how it worked when the topic was open.

The topic is now past deadline, and anything you enter into this form will not be saved.

Sign in and be yourself

Sign in and let others know who you are and what you think. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.

Read more about privacy >

Sign in and be someone

Sign in and let others know what you think. Only OpenGov will know who you are. You can sign in now or after you submit your response. You'll be able to read your response on this website and change it if you change your mind.

Read more about privacy >
* required

Be anonymous

We recommend against this option. Even though your response will be shared with staff, it won’t be shown on this public website so other community members won’t have the opportunity to see it.

Concerned about sharing your contact information with OpenGov?

Read more about privacy >

Read more about privacy >

Let’s Talk Norfolk has two participation channels:

  • The Registered Channel: Sign in before or just after you submit your response. Either way, Open Town Hall will show your response on this website.
  • The Unregistered Channel: Don't sign in and remain anonymous. Open Town Hall will just share your response with Norfolk staff.

Note: The first time you sign in, you'll need to register (establish an account on Let’s Talk Norfolk). Registration is free.

The City of Norfolk has contracted with Open Town Hall to monitor responses shown on this website.

  • To prevent any single user from dominating the forum, the City of Norfolk restricts the number of responses any one user can post on selected topics. Registration helps Open Town Hall enforce this restriction.
  • Users, staff and government leaders often want to know the neighborhood from which a response is posted. Open Town Hall uses registration to show the neighborhood next to each response (not the address).
  • If a user posts a response that does not meet the City of Norfolk guidelines for civility, Open Town Hall uses the user's email address to invite the user to resolve the issue.

Open Town Hall will get your contact information. The company is under contract with the City of Norfolk to hold it in strict confidence per their privacy policy.

  • Since you'll see your own response on Let’s Talk Norfolk, you'll be able to confirm that your response was posted as you intended.
  • You'll be able to change and/or delete your response as long as the topic is open.

Yes. Sign out, then set your privacy preference to be "No - just show it without my name to staff". You won't need to register.

While no authentication procedure can perfectly detect every fraudulent registration, Open Town Hall is able to secure the registered channel against systematic fraud: cases where users submit enough statements with fraudulent registrations to sway the overall interpretation of the feedback.

Open Town Hall is unable to secure the unregistered channel against systematic fraud, because unregistered users are anonymous.

Neither the registered nor the unregistered channel represent a certified voting system or ballot box - and that caveat is footnoted on every page of feedback. Instead, both are additional channels for feedback to government.

Users can participate on the registered channel (by signing in) or on the unregistered channel (by remaining anonymous). The City of Norfolk offers both channels in order to broaden participation and maximize decision makers' insights.

The registered channel enables users to assure decision makers that their feedback comes from a real person in a specific neighborhood. It also enables users to participate in a public discussion on the website, as well as manage their own response after posting it.

The unregistered channel is for users who want to provide quick feedback without registering, and/or whose privacy concerns would prevent them from participating if required to register. Because many users with valuable insights will only share them anonymously, this channel gives decision makers the option to consider those insights in their deliberations.

OpenGovl is a non-partisan company whose mission is to broaden civic engagement and build public trust in government. The City of Norfolk has contracted with OpenGov to administer Let’s Talk Norfolk.

Item Up Down Remove
Item Up Down Remove

Council Meeting Live Stream Box

Payment Menu

Jobs Menu

MyNorfolk Portal Button

Calendar

City Spotlight

News Listing

Search Bar


1
2
3
4
5
Rate
Check out our guidelines for civility
Back to Intro