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Let’s Talk Norfolk
Open Town Hall

Please help us improve parking operations in Norfolk by taking this short survey.

37 registered responses


What is your age?

Response Percent Response Count
16-35 35.1% 13
36-50 37.8% 14
50-65 21.6% 8
66-80 5.4% 2

What is your gender?

Response Percent Response Count
Male 45.9% 17
Female 54.1% 20

Do you have access to a smart phone or the internet?

Response Percent Response Count
Yes 100.0% 37

For what reasons do you use parking in Norfolk? Check all that apply.

Response Percent Response Count
Residential Parking 59.5% 22
Business 51.4% 19
Shopping 67.6% 25
Dining 70.3% 26
Entertainment 62.2% 23
Events 54.1% 20
Other 8.1% 3

How often do you park in Norfolk?

Response Percent Response Count
Rarely 5.4% 2
One to four times per month 24.3% 9
One to four times per week 13.5% 5
Every day 56.8% 21

How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?

Response Percent Response Count
Excellent 2.7% 1
Very good 18.9% 7
Good 48.6% 18
Fair 27.0% 10
Poor 2.7% 1

How would you rate the reliability of the City of Norfolk's Parking system?

Response Percent Response Count
Excellent 8.1% 3
Very good 18.9% 7
Good 43.2% 16
Fair 21.6% 8
Poor 8.1% 3

How would you rate the lighting and safety of City of Norfolk parking garages and lots?

Response Percent Response Count
Excellent 5.4% 2
Very Good 32.4% 12
Good 40.5% 15
Fair 18.9% 7
Poor 2.7% 1

How would you rate the Parking staff's responsiveness and ability to resolve your request?

Response Percent Response Count
Excellent 8.1% 3
Very Good 18.9% 7
Good 27.0% 10
Fair 10.8% 4
Poor 5.4% 2
Not applicable 29.7% 11

How would you rate your overall experience when using City of Norfolk parking facilities?

Response Percent Response Count
Excellent 5.4% 2
Very good 24.3% 9
Good 45.9% 17
Fair 24.3% 9

How would you rate your experience navigating the Parking Customer Portal?

Response Percent Response Count
Excellent 2.7% 1
Very Good 8.1% 3
Good 13.5% 5
Fair 8.1% 3
Poor 8.1% 3
Have not used 59.5% 22

If you have not used the Parking Customer Portal, why not?

Response Percent Response Count
I conduct all my business in Parking's Customer Service Center office. 5.4% 2
I use only on-street parking. 2.7% 1
I am not a monthly parking customer. 29.7% 11
Other 16.2% 6
Not applicable 45.9% 17

What is your preferred method of payment?

Response Percent Response Count
Cash 21.6% 8
ACH Debit 24.3% 9
Credit Card 45.9% 17
Check 2.7% 1
Mobile Parking App 5.4% 2

How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?

Response Percent Response Count
Very Satisfied 13.5% 5
Satisfied 54.1% 20
Less than satisfied 24.3% 9
Not Satisfied 8.1% 3

What are the three most important qualities you want in the Norfolk Parking system?

Response Percent Response Count
Safety 75.7% 28
Convenience 43.2% 16
Value 51.4% 19
Location 35.1% 13
Cleanliness 18.9% 7
Easy entrance and exit from garages and lots 54.1% 20
Responsive staff 16.2% 6
Friendly staff 5.4% 2

Do you have any suggestions to improve the parking experience in the City of Norfolk?

Answered
23
Skipped
14

In which facilities do you park? Check all that apply.

Response Percent Response Count
On-street parking meters 59.5% 22
Bank Street Garage 35.1% 13
Boush Street Garage 35.1% 13
Brambleton Lot 5.4% 2
Charlotte Street Garage 10.8% 4
Cedar Grove Lot 2.7% 1
East Street Lot 2.7% 1
Education (School Board) Lot 8.1% 3
Fountain Park Garage 5.4% 2
Freemason Street Garage 27.0% 10
Granby Municipal Lot 2.7% 1
Harbor Park Lots 18.9% 7
Harrison Opera Lot 13.5% 5
MacArthur North Garage 56.8% 21
MacArthur South Garage 54.1% 20
Main Street Garage 32.4% 12
Plume Street lot 18.9% 7
Scope Garage 21.6% 8
Spotswood Lot (Ghent) 10.8% 4
St. Paul’s Lot 8.1% 3
The Main Hotel Garage 21.6% 8
Town Point Garage 13.5% 5
Union Street Lot 5.4% 2
Waterside Garage 27.0% 10
West Plume Garage 13.5% 5
York Street Garage 16.2% 6
Residential and Business Permit Parking 18.9% 7

How did you hear about this survey?

Response Percent Response Count
Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram) 27.0% 10
Website (www.norfolk.gov or https://norfolk.t2hosted.com/Account/Portal) 70.3% 26
Email invitation from Parking Division 2.7% 1
Name not shown in Ward 2
September 29, 2020, 4:49 PM
  • What is your age?
    • 36-50
  • What is your gender?
    • Male
  • Do you have access to a smart phone or the internet?
    • Yes
  • For what reasons do you use parking in Norfolk? Check all that apply.
    • Residential Parking
    • Shopping
    • Dining
    • Entertainment
    • Events
  • How often do you park in Norfolk?
    • Every day
  • How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?
    • Good
  • How would you rate the reliability of the City of Norfolk's Parking system?
    • Very good
  • How would you rate the lighting and safety of City of Norfolk parking garages and lots?
    • Good
  • How would you rate the Parking staff's responsiveness and ability to resolve your request?
    • Not applicable
  • How would you rate your overall experience when using City of Norfolk parking facilities?
    • Good
  • How would you rate your experience navigating the Parking Customer Portal?
    • Have not used
  • If you have not used the Parking Customer Portal, why not?
    • Other - not aware of it
  • What is your preferred method of payment?
    • Cash
  • How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?
    • Satisfied
  • What are the three most important qualities you want in the Norfolk Parking system?
    • Safety
    • Cleanliness
    • Easy entrance and exit from garages and lots
  • Do you have any suggestions to improve the parking experience in the City of Norfolk?
    create parking maximums instead of minimums in the zoning ordinance to reduce parking requirements
  • In which facilities do you park? Check all that apply.
    • On-street parking meters
    • MacArthur North Garage
    • MacArthur South Garage
  • How did you hear about this survey?
    • Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram)
Let’s Talk Norfolk is not a certified voting system or ballot box. As with any public comment process, participation in Let’s Talk Norfolk is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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