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Let’s Talk Norfolk
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Norfolk Parking Division Customer Satisfaction Survey January 2021

Please help us improve City of Norfolk parking operations by taking this short survey.

10 days left before deadline

13 registered responses


1. For what reasons do you use parking in Norfolk? Check all that apply.

Response Percent Response Count
Residential Parking 61.5% 8
Business 38.5% 5
Shopping 76.9% 10
Dining 76.9% 10
Entertainment 46.2% 6
Events 30.8% 4
Other 7.7% 1

2. How often do you park in Norfolk?

Response Percent Response Count
Rarely 7.7% 1
One to four times per month 7.7% 1
One to four times per week 38.5% 5
Every day 46.2% 6

3. How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?

Response Percent Response Count
Very good 53.8% 7
Good 23.1% 3
Fair 7.7% 1
Poor 15.4% 2

4. How would you rate the reliability of the City of Norfolk's Parking system?

Response Percent Response Count
Excellent 15.4% 2
Very good 46.2% 6
Good 23.1% 3
Fair 15.4% 2

5. How would you rate the lighting and safety of City of Norfolk parking garages and lots?

Response Percent Response Count
Excellent 15.4% 2
Very Good 30.8% 4
Good 30.8% 4
Fair 23.1% 3

6. How would you rate the Parking staff's responsiveness and ability to resolve your request?

Response Percent Response Count
Excellent 23.1% 3
Very Good 7.7% 1
Good 15.4% 2
Fair 38.5% 5
Not applicable 15.4% 2

7. How would you rate your overall experience when using City of Norfolk parking facilities?

Response Percent Response Count
Excellent 7.7% 1
Very good 53.8% 7
Good 23.1% 3
Fair 15.4% 2

8. How would you rate your experience navigating the Parking Customer Portal?

Response Percent Response Count
Excellent 7.7% 1
Good 7.7% 1
Fair 7.7% 1
Have not used 76.9% 10

9. If you have not used the Parking Customer Portal, why not?

Response Percent Response Count
I conduct all my business in Parking's Customer Service Center office. 30.8% 4
I use only on-street parking. 15.4% 2
I am not a monthly parking customer. 15.4% 2
Other 23.1% 3
Not applicable 15.4% 2

10. What is your preferred method of payment?

Response Percent Response Count
ACH Debit 7.7% 1
Credit Card 69.2% 9
Mobile Parking App 23.1% 3

11. How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?

Response Percent Response Count
Satisfied 69.2% 9
Less than satisfied 23.1% 3
Not Satisfied 7.7% 1

12. What are the three most important qualities you want in the Norfolk Parking system?

Response Percent Response Count
Safety 69.2% 9
Convenience 38.5% 5
Value 61.5% 8
Location 61.5% 8
Cleanliness 38.5% 5
Easy entrance and exit from garages and lots 30.8% 4

13. Do you have any suggestions to improve the parking experience in the City of Norfolk?

Answered
9
Skipped
4

14. In which facilities do you park? Check all that apply.

Response Percent Response Count
On-street parking meters 76.9% 10
Bank Street Garage 23.1% 3
Boush Street Garage 7.7% 1
Fountain Park Garage 15.4% 2
Freemason Street Garage 15.4% 2
Harbor Park Lots 7.7% 1
MacArthur North Garage 38.5% 5
MacArthur South Garage 30.8% 4
Main Street Garage 15.4% 2
Scope Garage 7.7% 1
St. Paul’s Lot 7.7% 1
Town Point Garage 15.4% 2
Waterside Garage 23.1% 3
West Plume Garage 7.7% 1
York Street Garage 23.1% 3
Residential and Business Permit Parking 15.4% 2

15. Which is your primary parking facility?

Answered
13
Skipped
0

16. How did you hear about this survey?

Response Percent Response Count
Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram) 46.2% 6
Email invitation from Parking Division 38.5% 5
Flyer or sign in parking garage 15.4% 2

17. What is your age?

Response Percent Response Count
16-35 15.4% 2
36-50 30.8% 4
50-65 23.1% 3
66-80 30.8% 4

18. What is your gender?

Response Percent Response Count
Male 53.8% 7
Female 46.2% 6

19. Do you have access to a smart phone or the internet?

Response Percent Response Count
Yes 100.0% 13
Leslie Renn in Ward 2
January 20, 2021, 9:59 AM
  • 1. For what reasons do you use parking in Norfolk? Check all that apply.
    • Residential Parking
    • Business
    • Shopping
    • Dining
    • Entertainment
    • Events
    • Other - School/work
  • 2. How often do you park in Norfolk?
    • One to four times per week
  • 3. How would you rate the appearance and cleanliness of City of Norfolk parking garages and lots?
    • Fair
  • 4. How would you rate the reliability of the City of Norfolk's Parking system?
    • Fair
  • 5. How would you rate the lighting and safety of City of Norfolk parking garages and lots?
    • Fair
  • 6. How would you rate the Parking staff's responsiveness and ability to resolve your request?
    • Fair
  • 7. How would you rate your overall experience when using City of Norfolk parking facilities?
    • Good
  • 8. How would you rate your experience navigating the Parking Customer Portal?
    • Have not used
  • 9. If you have not used the Parking Customer Portal, why not?
    • I use only on-street parking.
  • 10. What is your preferred method of payment?
    • ACH Debit
  • 11. How satisfied are you with the City of Norfolk's parking garage and lot parking rates/fees?
    • Less than satisfied
  • 12. What are the three most important qualities you want in the Norfolk Parking system?
    • Convenience
    • Value
    • Location
  • 13. Do you have any suggestions to improve the parking experience in the City of Norfolk?
    No response.
  • 14. In which facilities do you park? Check all that apply.
    • On-street parking meters
    • Bank Street Garage
    • Freemason Street Garage
    • MacArthur North Garage
    • MacArthur South Garage
    • Waterside Garage
    • York Street Garage
  • 15. Which is your primary parking facility?
    MacArthur
  • 16. How did you hear about this survey?
    • Social Media (Facebook, Twitter, NextDoor, LinkedIn, Instagram)
  • 17. What is your age?
    • 36-50
  • 18. What is your gender?
    • Female
  • 19. Do you have access to a smart phone or the internet?
    • Yes
Let’s Talk Norfolk is not a certified voting system or ballot box. As with any public comment process, participation in Let’s Talk Norfolk is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.