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What questions do you have around the Carr Fire?

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No dead trees removed under the city and county debris removal program?

A. Etmektzoglou outside Redding City Limits
August 14, 2018, 9:01 PM

Many homeowners in the areas that burned have larger parcels with many burned dead (but still standing) trees that are not in the immediate vicinity of their homes. These trees are nonetheless debris and will soon come down on their own at random times. Some insurance companies are providing funds to remove some of these burned trees under their debris removal payments.
However, if homeowners sign off their debris removal insurance proceeds to CalOES then the program will take all the debris removal insurance compensation but no trees beyond the immediate vicinity of the house will be removed ?


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City Manager's Office over 1 year ago

This is a deeper question for the state insurance commission. Feel free to visit their website at for information about how to get in contact with someone with expertise in navigating specifics about insurance compensation.


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A. Etmektzoglou about 1 year ago

So will the CalOES program take all the insurance proceeds granted for debris removal? Even if actual removal costs less?


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City Manager's Office about 1 year ago

CalOES will charge your insurance company the amount it will cost to remove your debris, and no more. That actual cost is something you'll need to ask them. CalOES and CalRecycle are available at the DROC beginning tomorrow morning (Thursday). The DROC is at 1300 Hilltop, and open 8am-5pm Monday-Friday and 8am-noon on Saturday.


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M Rattner about 1 year ago

Can CalOES be contacted remotely?

We no longer have a home in Redding so we have relocated five hours away. I imagine some others may be in the same situation. It has therefore become very hard to reach Redding in person to meet agencies, attend meetings etc. All this work would have to be done primarily remotely from now on, until we can either rebuild or somehow return to Redding.

So can CalOES be contacted remotely?


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City Manager's Office about 1 year ago

(925)216-3028 is the number for the Debris Removal Operations Center (DROC). While there is staff in the DROC to answer questions for people in the area, the number I just provided will allow residents to call in and speak to County or City staff (working at the DROC) to discuss specifics about the debris on their property.


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Perry S. about 1 year ago

Could you please re-verify the phone number? I have called several times and no one is picking up. Are there specific hours of operation?


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