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Check out some recent Registered Statements from forum participants

Name not shown inside City Boundary May 15, 2019, 10:35 AM

What was the goal or reason for your contact with the City? (please check all that apply)
Obtain an over-the-counter residential building permit, Submit construction plans for plan check review


Did you come to our office in person?
Yes


What was your approximate wait time before being helped? (Choose 1)
16-30 minutes


Please rate this statement:

Staff acknowledged and welcomed me upon my arrival and treated me courteously.

Agree


Did you contact our office over the phone?

Yes


Please rate this statement: Phone communication with the staff was courteous, helpful, and knowledgeable.
Disagree


Did you contact our office through email?
Yes


Please rate this statement: Email communication with the Community Development staff was courteous, helpful, and through.
Strongly Disagree


Did you use our website?
Yes


Please rate this statement: The website was helpful.
Strongly Disagree


Please indicate which division assisted you in your visit or by email or phone. (Check all that apply)
Building (application, permit issuance, small project review, plan review, flood plain, un-reinforced masonry, ADA, and inspections), Planning (zoning information, historic information, preliminary review, use permit, design review, signs, and site plans)


Were you the:
Homeowner/Residential Property Owner


Did your project/procedure involve contact with any of the following? (Check all that apply)
None


Please rate this statement: The plan check process was clear and went smoothly and/or permit was issued in a timely manner.
Strongly Disagree


Did your visit result in a permit and inspection?
Yes


Please rate this statement: My inspector was through, knowledgeable, and helpful in resolving my concerns.
Agree


Were you able to get the assistance you needed?
Yes


May we contact you to learn more about your recent experience?
No


Please provide any other feedback that you believe may be helpful to us.
failure to get consistent direction; rules seemed to change constantly depending on who you talked to . Very slow to non-existent follow-up without me having to initiate

Name not shown inside City Boundary March 23, 2019, 8:43 AM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Weekly


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer, Smartphone


How would you rate the following features of the website? (1=poor, 5=good)?



What information have you had difficulty finding on the website?
Adult Pickleball.


What features or improvements would you like to see?
I would recommend that on the Adult and Youth Sports page each of the activities should have a link to the individual page. This would make it easier to get directly to what you are interested in. Also I appreciate that the calendars for both the gym and the community center are now accessible from the Pickleball page but it would be a great improvement if they could be updated daily with regards to when open play is available. It is a big inconvenience to arrive and find that the courts have been appropriated by classes or other activities.


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Building permits & inspection, City of Benicia This Week, Community Center, Department information (hours, contact information), Library, Meeting information (e.g. minutes, agendas, reports, webcasts), Parks, facilities & rentals, Permit information & applications, Sports & ballfields, Wastewater treatment

Name not shown inside City Boundary March 22, 2019, 8:47 AM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Weekly


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer


How would you rate the following features of the website? (1=poor, 5=good)?



Tell us what you like or dislike most about the website.
Easy to get agendas, but having all the staff reports with the agenda would be easier than downloading one at a time.


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Accessory dwelling units, Alarm registration, AlertBenicia, Animal care services, Announcements, Arts & culture, Benicia Marina, Building permits & inspection, Business licenses, City cemetery & memorials, City projects, City holiday schedule, City of Benicia This Week, Classes, camps & activities, Code enforcement, Community Center, Community emergency response training, Community events, Department information (hours, contact information), Dog licensing, Elected/appointed officials information (Council, boards, commissions), Emergency & disaster preparedness, Emergency services (police, fire, hospitals, PG&E, water leaks), Fire prevention & education, Fire inspection & permits, Forms, Frequently asked questions, GIS (Geographical Information Systems), Library, Historic preservation, Historical information, Housing, Living with wildlife, Measure C, Meeting calendar, Meeting information (e.g. minutes, agendas, reports, webcasts), Municipal code, Official documents - public records, Parks, facilities & rentals, Permit information & applications, Priority-based budgeting, School District link, Senior Center, Short-term rental registration, Social media, Streets information (repairs, cleaning schedules), Swim center & aquatics, Streets & roads, Street lights, Transportation options and bus service, Trash and recycling information, Trees, Utility billing, Visitor services & tourism, Voting & election information, Water & sewer rates, Water conservation, Wastewater treatment, Water treatment & delivery, Winter storm preparedness

Name not shown inside City Boundary March 14, 2019, 9:14 PM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Occasionally


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer


How would you rate the following features of the website? (1=poor, 5=good)?



Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Accessory dwelling units, AlertBenicia, Animal care services, Announcements, Arts & culture, Benicia Marina, City cemetery & memorials, City projects, City holiday schedule, Classes, camps & activities, Code enforcement, Community Center, Community emergency response training, Community events, Dog licensing, Emergency & disaster preparedness, Emergency services (police, fire, hospitals, PG&E, water leaks), Fire prevention & education, Forms, Library, Historic preservation, Historical information, Meeting information (e.g. minutes, agendas, reports, webcasts), Parks, facilities & rentals, Senior Center, Streets information (repairs, cleaning schedules), Sustainability, Swim center & aquatics, Streets & roads, Street lights, Transportation options and bus service, Trash and recycling information, Trees, Utility billing, Voting & election information, Water & sewer rates, Water conservation, Wastewater treatment, Water treatment & delivery

Name not shown inside City Boundary March 14, 2019, 2:28 PM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Weekly


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer


How would you rate the following features of the website? (1=poor, 5=good)?



Tell us what you like or dislike most about the website.
I can't print meeting adgendas; they only print part of the page.


What features or improvements would you like to see?
Fewer links to get to given data.


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Business licenses, City projects, City holiday schedule, City of Benicia This Week, Code enforcement, Community emergency response training, Community events, Demographics, Department information (hours, contact information), Elected/appointed officials information (Council, boards, commissions), Emergency & disaster preparedness, Emergency services (police, fire, hospitals, PG&E, water leaks), Fire prevention & education, Forms, Frequently asked questions, GIS (Geographical Information Systems), Library, Historical information, Measure C, Meeting calendar, Meeting information (e.g. minutes, agendas, reports, webcasts), Municipal code, Official documents - public records, Parks, facilities & rentals, Permit information & applications, Priority-based budgeting, School District link, Senior Center, Streets information (repairs, cleaning schedules), Streets & roads, Transportation options and bus service, Trash and recycling information, Utility billing, Visitor services & tourism, Voting & election information, Water & sewer rates, Water conservation

Name not shown inside City Boundary March 12, 2019, 7:46 AM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Occasionally


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer, Smartphone


How would you rate the following features of the website? (1=poor, 5=good)?



What three things would you like to see on the homepage?
I think the homepage is gorgeous and well organized. I like the Residents & Visitors and City Departments down menus very handy.


Tell us what you like or dislike most about the website.
I think the picture is beautiful and am happy that the icons are limited keeping it clutter free


What features or improvements would you like to see?
I would like to see the links work to contacts from the subpages such as Parks & Rec Community services staff. None of them seem to work.


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Alarm registration, AlertBenicia, Animal care services, Announcements, Arts & culture, Building permits & inspection, City holiday schedule, City job recruitment, Community Center, Dog licensing, Elected/appointed officials information (Council, boards, commissions), Emergency services (police, fire, hospitals, PG&E, water leaks), Forms, Frequently asked questions, Library, Senior Center, Streets information (repairs, cleaning schedules), Street lights, Trash and recycling information, Visitor services & tourism, Water & sewer rates, Water treatment & delivery


Please share the names or URLs of any favorite municipal websites that you visit?
Senior center, library, classes, camps & activities,


Is there anything else you'd like to share with us?
It would be good to have a contact for notifying the city about shrubs or trees that block sidewalks and signs.

Russ Clifton inside City Boundary March 11, 2019, 6:29 PM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Monthly


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer, Smartphone


How would you rate the following features of the website? (1=poor, 5=good)?



What three things would you like to see on the homepage?
Refinery H2S monitors, daily water production and wastewater flow, PD and FD calls


Tell us what you like or dislike most about the website.
No dislikes


What information have you had difficulty finding on the website?
Searching the BMC


What features or improvements would you like to see?
Ease of searching the BMC


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
AlertBenicia, City projects, City job recruitment, Code enforcement, Elected/appointed officials information (Council, boards, commissions), Emergency & disaster preparedness, Emergency services (police, fire, hospitals, PG&E, water leaks), Streets information (repairs, cleaning schedules), Wastewater treatment, Water treatment & delivery


Please share the names or URLs of any favorite municipal websites that you visit?
City of Richmond


Is there anything else you'd like to share with us?
Thank you

Name not shown inside City Boundary March 11, 2019, 3:39 PM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia, I work in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Weekly


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer, Tablet, Smartphone


How would you rate the following features of the website? (1=poor, 5=good)?



What three things would you like to see on the homepage?
Direct link to "Pay Utility Bill Here"
Direct link to Special Announcements



Tell us what you like or dislike most about the website.
Dislike having to drill down several levels to get to desired pages


What features or improvements would you like to see?
List of city based social groups, clubs and organizations.


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Alarm registration, AlertBenicia, Animal care services, Announcements, City of Benicia This Week, City job recruitment, Classes, camps & activities, Community Center, Community emergency response training, Community events, Department information (hours, contact information), Dog licensing, Elected/appointed officials information (Council, boards, commissions), Emergency & disaster preparedness, Emergency services (police, fire, hospitals, PG&E, water leaks), Fire prevention & education, Fire volunteer programs, Forms, Municipal code, Official documents - public records, Parks, facilities & rentals, Police volunteer programs, Senior Center, Streets & roads, Street lights, Utility billing, Water & sewer rates

Name not shown inside City Boundary March 11, 2019, 3:24 PM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Monthly


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Tablet, Smartphone


How would you rate the following features of the website? (1=poor, 5=good)?



What three things would you like to see on the homepage?
Hours
Main phone number
Links to departments


Tell us what you like or dislike most about the website.
Hard to search within departments, especially for homeowners with regard to permits. Too many unsearchable pdfs


What information have you had difficulty finding on the website?
See above


What features or improvements would you like to see?
Chat?
Decision trees



Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
AlertBenicia, Animal care services, Announcements, Arts & culture, Building permits & inspection, Cannabis program, City cemetery & memorials, City projects, City holiday schedule, City of Benicia This Week, Classes, camps & activities, Code enforcement, Community Center, Community emergency response training, Community events, Demographics, Department information (hours, contact information), Elected/appointed officials information (Council, boards, commissions), Emergency & disaster preparedness, Emergency services (police, fire, hospitals, PG&E, water leaks), Fire prevention & education, Fire volunteer programs, Fire inspection & permits, Forms, Frequently asked questions, Library, Historical information, Living with wildlife, Measure C, Meeting calendar, Meeting information (e.g. minutes, agendas, reports, webcasts), Municipal code, Official documents - public records, Parks, facilities & rentals, Permit information & applications, Senior Center, Streets information (repairs, cleaning schedules), Swim center & aquatics, Streets & roads, Transportation options and bus service, Trash and recycling information, Trees, Utility billing, Water & sewer rates, Wastewater treatment, Water treatment & delivery

Name not shown inside City Boundary March 11, 2019, 11:31 AM

Do you live, work or own a business in Benicia? (Select all that apply.)
I live in Benicia


How often do you visit the City of Benicia municipal website (www.ci.benicia.ca.us)?
Rarely or never


Which of the following devices do you use to connect to the City's website? (Select all that apply.)
Desktop or laptop computer, Smartphone


How would you rate the following features of the website? (1=poor, 5=good)?



What three things would you like to see on the homepage?
1. A map showing ongoing city projects, with clickable links show current state of each project
2. A calendar of events that incorporates activities beyond city-run meetings (i.e. incorporate events from other Benicia community sources).
3. Announcements


Tell us what you like or dislike most about the website.
Like: Easy access to most city government offices.
Dislike: The site is really just a directory for city offices and has relatively no updated info on topics of interest for residents.


What information have you had difficulty finding on the website?
Any current development projects in the city, or an up-to-date statement about current or future cannabis businesses, for example. It's hard to know what new businesses are being contemplated, or other upcoming developments or projects that might impact citizens.


What features or improvements would you like to see?
The site is a collection of links to various documents without context or explanation. You need to know what you're looking for and how it is organized according to city organizational procedures.


Here is a list of information that cities often have on their websites. Please click the items that are important to you. (Select all that apply.)
Animal care services, Announcements, Arts & culture, Cannabis program, City projects, City of Benicia This Week, City job recruitment, Classes, camps & activities, Community events, Historic preservation, Historical information, Meeting calendar, Meeting information (e.g. minutes, agendas, reports, webcasts), Permit information & applications, Sports & ballfields, Streets information (repairs, cleaning schedules), Streets & roads, Street lights, Trash and recycling information