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Welcome to the North Eastside Mobility Project. Please review the project options and tell us what you think about options to change transit service.

653 registered responses


How often do you use transit (Metro, Sound Transit, Community Transit, etc.) services?

Response Percent Response Count
5 or more days a week 55.8% 356
3-4 days a week 18.0% 115
1-2 days a week 10.3% 66
Less than once a week 15.2% 97
Never 0.6% 4

Which fixed route bus routes do you use? (select all that apply)

Response Percent Response Count
Route 234 23.9% 151
Route 235 14.7% 93
Route 236 8.7% 55
Route 238 12.3% 78
Route 243 0.9% 6
Route 244 7.4% 47
Route 245 10.4% 66
Route 248 8.2% 52
Route 249 3.8% 24
Route 252 9.6% 61
Route 255 64.1% 406
Route 257 12.3% 78
Route 277 7.4% 47
Route 311 11.2% 71
Route 930 DART 4.4% 28
ST 540 17.7% 112
ST 541 9.2% 58
ST 542 12.6% 80
Other 26.7% 169

Of the flexible mobility services available in the north Eastside, which have you tried?

Community Van
Response Percent Response Count
I've tried this 2.4% 14
I've never heard of this 35.1% 208
I'm not interested in this 58.5% 347
TripPool
Response Percent Response Count
I've tried this 2.2% 13
I've never heard of this 42.2% 250
I'm not interested in this 53.0% 314
VanPool
Response Percent Response Count
I've tried this 6.1% 36
I've never heard of this 16.7% 99
I'm not interested in this 71.3% 423
VanShare
Response Percent Response Count
I've tried this 2.0% 12
I've never heard of this 28.2% 167
I'm not interested in this 64.1% 380
Redmond LOOP
Response Percent Response Count
I've tried this 5.4% 32
I've never heard of this 47.9% 284
I'm not interested in this 42.2% 250

Overall, how satisfied are you with Metro’s north Eastside service today?

Response Percent Response Count
Very Satisfied 21.0% 134
Somewhat satisfied 45.7% 292
Neutral 10.6% 68
Somewhat unsatisfied 18.0% 115
Very unsatisfied 4.7% 30

How concerned are you that March 2019 changes may make the transit service you use slower or less reliable?

Response Percent Response Count
Very concerned 49.9% 324
Somewhat concerned 30.5% 198
Neutral 5.5% 36
Somewhat unconcerned 5.1% 33
Not concerned at all 7.9% 51
No opinion 1.1% 7

How will March 2019 changes affect your transit use?

Response Percent Response Count
I will use transit more than I do now. 6.2% 40
I will use transit the same that I do now. 45.6% 294
I will use transit less than I do now. 30.9% 199
My transit use will not be impacted by these changes. 14.6% 94
I have no opinion. 2.8% 18

How would adding or improving connections to future BRT or Link light rail impact your transit use?

Response Percent Response Count
I will use transit more than I do now. 39.0% 253
I will use transit the same that I do now. 26.9% 174
I will use transit less than I do now. 9.7% 63
My transit use will not be impacted gaining access to these options 15.0% 97
No opinion/do not know 9.4% 61

How would taking no further action after March 2019 (Option A for no change or additional improvements) affect your transit use?

Response Percent Response Count
I will use transit more than I do now 4.8% 31
I will use transit the same that I do now 48.7% 313
I will use transit less than I do now 26.1% 168
My transit use will not be impacted by these changes 12.4% 80
Don't know/no opinion 7.9% 51

Care to share additional information about March 2019 changes, or opportunities to improve connections to light rail, BRT, or local destinations? (Optional)

Answered
330
Skipped
323

You've got 10 dots to 'spend'. Based on community mobility priorities, help us decide how much to invest in each priority when making improvements to north Eastside service. (Spend as many or as few dots on each option until they are gone)

Response Percent Response Count
Invest in making service to, from, and within the north Eastside reliable and dependable 22.7% 1,463
Invest in improving access to homes, workplaces, schools, and other local destinations 14.1% 909
Invest in offering service more often throughout the day, later into the evening, and every day of the week 21.1% 1,364
Invest in adding more flexible and convenient options for riders of different ages and abilities 5.7% 366
Invest in improving connections to regional transit options like bus rapid transit and light rail 16.5% 1,066
Invest in improving transfers and connections to and within the north Eastside 12.4% 803
Other 4.7% 306

You've got 10 dots to 'spend'. Based on the improvements proposed below to add frequency and extend hours, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)

Response Percent Response Count
More frequent evening service on Route 255 (Totem Lake - Kirkland - UW Seattle) and new Route 250 (Redmond to Kirkland) 32.3% 1,677
Extended evening hours of service on Route 255 and new Routes 230 (Downtown Bothell to Downtown Kirkland), 231 (Downtown Woodinville to Downtown Kirkland), 239 (UW Bothell - Totem Lake - Downtown Kirkland), 250, and 930 DART (Totem Lake to Redmond) 23.6% 1,223
More frequent weekend service on Route 255 and new Route 239 19.2% 995
Extended weekend evening hours of service on Route 255 and new Routes 225 (Kenmore - Totem Lake - Overlake), 230, 231 and 239 18.4% 957

How will these evening and weekend service improvements affect your transit use?

Response Percent Response Count
I will use transit more than I do now. 44.3% 278
I will use transit the same that I do now. 34.6% 217
I will use transit less than I do now. 7.2% 45
I have no opinion. 14.0% 88

Is there anything else you would like to share about weekend and evening transit services?

Answered
186
Skipped
467

If Route 255 is reoriented to UW Station instead of downtown Seattle, do you support changing Routes 540 and 541 to create a new route that would instead provide direct connections between Overlake, South Kirkland P&R, north Downtown Seattle, and South Lake Union?

Response Percent Response Count
Yes 54.0% 342
No 16.4% 104
Do not know/no opinion 29.5% 187

If you do not support changing Routes 540 and 541 if Route 255 is reoriented, please provide feedback on why.

Answered
147
Skipped
506

You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more dependable, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)

Response Percent Response Count
Direct connection to the UW Link Station for trips into Downtown Seattle that are faster and more reliable 43.8% 2,353
Service every 15 minutes between Downtown Kirkland and Redmond Town Center weekdays on Route 250 15.4% 827
Improved travel times for more reliable connections from Bothell and Woodinville to Juanita, Totem Lake, and Kirkland on new Routes 230, 231, and 239 15.7% 845
Service every 15 minutes between Juanita and Downtown Kirkland by coordinating staggered schedules on new Routes 230 and 231 12.4% 668
Route 930 DART service (flexible pickup zone along Willows Road between Totem Lake and Redmond) expanded to 6am-7pm weekdays, every 30 minutes. 5.9% 316

How will these frequency and reliability service improvements affect your transit use?

Response Percent Response Count
I will use transit more than I do now 40.7% 253
I will use transit the same that I do now 34.6% 215
I will use transit less than I do now 11.3% 70
I have no opinion 13.4% 83

How would moving the future Route 225 in Kenmore to serve new stops along Juanita Drive NE instead of serving the current stops along NE 153rd / NE 155th, and 84th Ave NE impact your transit use?

Response Percent Response Count
I will use transit more than I do now 10.8% 68
I will use transit the same that I do now 24.6% 154
Don't understand the question 2.4% 15
I will use transit less than I do now 7.8% 49
I have no opinion 54.4% 341

Is there anything else you would like to share about dependability for transit services?

Answered
116
Skipped
537

You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more convenient to use, with coordinated transfers, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)

Response Percent Response Count
Street and bus stop improvements at the UW Link Station for an easier transfer to Route 255 41.3% 2,239
Simplification of Route 255 to begin all trips at Totem Lake 10.3% 556
Schedule revisions to coordinate transfers between new Route 239 (serving Kingsgate and Rose Hill) and Route 255 at Kirkland Transit Center. 9.9% 534
Schedule revisions to better coordinate transfers between UW Bothell and Redmond 5.9% 320
Schedule revisions to better coordinate transfers between Kenmore and Juanita to transit services on I-405 to Bellevue 10.1% 549
A weekday Community Ride* service in Kenmore and North Kirkland to serve the Juanita/Finn Hill/Bastyr University area between 7am - 7pm 7.8% 424
A weekend Community Ride* service in Bothell and Woodinville to serve Downtown Bothell, UW Bothell and the Woodinville Tourist District areas between 10am-8pm 7.5% 408
Sharon Meixsell inside District 1
November 13, 2018, 10:49 PM
  • How often do you use transit (Metro, Sound Transit, Community Transit, etc.) services?
    • 5 or more days a week
  • Which fixed route bus routes do you use? (select all that apply)
    • Route 234
    • Route 235
    • Route 236
    • Route 238
    • Route 244
    • Route 930 DART
    • Other - 522, 312, 342, 372, 309, 331
  • Of the flexible mobility services available in the north Eastside, which have you tried?
    • Community Van - I've never heard of this
    • TripPool - I'm not interested in this
    • VanPool - I'm not interested in this
    • VanShare - I've never heard of this
    • Redmond LOOP - I'm not interested in this
  • Overall, how satisfied are you with Metro’s north Eastside service today?
    • Very Satisfied
  • How concerned are you that March 2019 changes may make the transit service you use slower or less reliable?
    • Very concerned
  • How will March 2019 changes affect your transit use?
    • I will use transit the same that I do now.
  • How would adding or improving connections to future BRT or Link light rail impact your transit use?
    • I will use transit the same that I do now.
  • How would taking no further action after March 2019 (Option A for no change or additional improvements) affect your transit use?
    • I will use transit more than I do now
  • Care to share additional information about March 2019 changes, or opportunities to improve connections to light rail, BRT, or local destinations? (Optional)

    1. What about using the 331 to make the connection to the Link in Shoreline. That bus needs more hours for the evening!!
    2. Keep the 234 (Kenmore to Bellevue TC). This route goes near the downtown core of Kenmore, to Juanita, to the Kirkland TC, the South Kirkland TC and the Bellevue TC. Guess what that route is- from start to finish is only an hour and look at how many popular destinations and connections it makes. If you get rid of it - it looks like I will have to catch a bus up to Cascadia College then transfer to another bus either a bus at the College or catching a 535 at Totem Lake TC. My bus ride now looks like 3 buses. Or 2 hours if you take a 225 to the 249 (Overlake TC to Bellevue TC).
    3. Wait to place the new buses, the new routes! What happens if the plans for the BRT or Link ends up taking longer or they have to change streets for any reason then we are all messed up. Are these plans the BRT and the Link are these ironclad? As in are the stops and streets are locked in.
    4. Run buses more frequently!

  • You've got 10 dots to 'spend'. Based on community mobility priorities, help us decide how much to invest in each priority when making improvements to north Eastside service. (Spend as many or as few dots on each option until they are gone)
    • Invest in making service to, from, and within the north Eastside reliable and dependable (2)
    • Invest in improving access to homes, workplaces, schools, and other local destinations (1)
    • Invest in offering service more often throughout the day, later into the evening, and every day of the week (4)
    • Invest in adding more flexible and convenient options for riders of different ages and abilities (2)
    • Invest in improving transfers and connections to and within the north Eastside (1)
  • You've got 10 dots to 'spend'. Based on the improvements proposed below to add frequency and extend hours, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • Extended evening hours of service on Route 255 and new Routes 230 (Downtown Bothell to Downtown Kirkland), 231 (Downtown Woodinville to Downtown Kirkland), 239 (UW Bothell - Totem Lake - Downtown Kirkland), 250, and 930 DART (Totem Lake to Redmond) (5)
    • Extended weekend evening hours of service on Route 255 and new Routes 225 (Kenmore - Totem Lake - Overlake), 230, 231 and 239 (5)
  • How will these evening and weekend service improvements affect your transit use?
    • I will use transit more than I do now.
  • Is there anything else you would like to share about weekend and evening transit services?

    Ending buses at 7pm is a waste. I have lived in Kenmore for 6 yrs and I am bus dependent. I can't attend many functions unless they are in Seattle. The 331 stops at 7pm and I like to go up to Everett for poetry readings and open mic music nights -but I can't go because there is no way for me to get home other than going all the way downtown Seattle and doubling back up on the 522. My event starts at 6 pm and goes til 9:30 or 10pm. Also, my 86 yr old mother lives in Shoreline...I can only stay til roughly 6:30 so I can catch the last 331 of the night. This is a problem. Weekend service is weak here. Why not run the 372 all the way up to Cascadia College. It is not just a college but a Bus Hub. We have only 1 bus to Downtown and if we want to go to U district we have to transfer at 130th and Lake City way. It makes for commuting different places on a weekend very difficult. I can't work in Everett, Mukilteo, Lynnwood because the 331 stops running early and I can't make my connection. How come this is not being addressed? And why is Redmond such a big focus.

  • If Route 255 is reoriented to UW Station instead of downtown Seattle, do you support changing Routes 540 and 541 to create a new route that would instead provide direct connections between Overlake, South Kirkland P&R, north Downtown Seattle, and South Lake Union?
    • Do not know/no opinion
  • If you do not support changing Routes 540 and 541 if Route 255 is reoriented, please provide feedback on why.
    No response.
  • You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more dependable, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • Improved travel times for more reliable connections from Bothell and Woodinville to Juanita, Totem Lake, and Kirkland on new Routes 230, 231, and 239 (4)
    • Service every 15 minutes between Juanita and Downtown Kirkland by coordinating staggered schedules on new Routes 230 and 231 (6)
  • How will these frequency and reliability service improvements affect your transit use?
    • I will use transit more than I do now
  • How would moving the future Route 225 in Kenmore to serve new stops along Juanita Drive NE instead of serving the current stops along NE 153rd / NE 155th, and 84th Ave NE impact your transit use?
    • I will use transit less than I do now
  • Is there anything else you would like to share about dependability for transit services?

    Since you didn't give me a space to give more feedback on the Kenmore 234/225 I will place it here. I feel the route 225 is being pulled to put transit for St. Edward/Bastyr. The thing is - the bus doesn't even get close to it - there is at least a half mile walk up into it. So, the 225 goes from Kenmore, Bastyr, Totem Lake and Overlake. But the 234 (which is improperly stated as low ridership) goes from Kenmore and meets up at Kirkland TC, S Kirkland TC, and Bellevue TC. All of these places in 1 hour. From start to finish - 1 hour - and goes from 1 Park n Ride to THREE other TRANSIT CENTERS! 234 IS AN EFFICIENT ROUTE!!! Also, the 234 goes by Finn Hill school which while not open during summer has a high ridership 10 months out of the year. Oh, and let's not forget that the 234 GOES TO OVERLAKE HOSPITAL!!!

    Did you actually plan out a trip to Kirkland TC or to Bellevue TC or to Overlake Hospital with the 225 and see how long it would take to get to these destinations compared to the 234. Also, Overlake is not near many businesses except for Microsoft and possibly Nintendo. Bellevue Transit Center has the City Hall, Bell Square, the many businesses that are in the core of Bellevue and of course, will have LINK LIGHT RAIL!!
    To me, that would be the best way to get to the Link in Bellevue - the 234 1 bus direct shot and then get right onto Light Rail.

    If I have no choice and Option B is put in place well then I want to make sure that buses are coming more frequently. Also, the buses need to start early enough preferably between 5:30 and 6 am. cause if a person has to transfer buses then they have to plan in case the bus is running late. I always pad my trips by a half hour. Also, you will need to have more frequent times on the 535.

  • You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more convenient to use, with coordinated transfers, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • Schedule revisions to better coordinate transfers between Kenmore and Juanita to transit services on I-405 to Bellevue (2)
    • A weekday Community Ride* service in Kenmore and North Kirkland to serve the Juanita/Finn Hill/Bastyr University area between 7am - 7pm (4)
    • A weekend Community Ride* service in Bothell and Woodinville to serve Downtown Bothell, UW Bothell and the Woodinville Tourist District areas between 10am-8pm (4)
  • How will these convenience and ease of use service improvements affect your transit use?
    • I will use transit the same that I do now
  • What appeals to you about Community Ride? (check all that apply)
    • The service can come to my neighborhood and pick me up near my home.
    • I can get to locations in the Community Ride service area without transferring.
    • I can book recurring trips in advance.
    • I can use Community Ride to get where I want to go without driving alone.
    • It costs the same thing as regular bus service.
    • Other - It is an AWESOME service for the disabled, elderly and those that don't drive!!!
  • What concerns do you have about Community Ride? (check all that apply)
    • It might be inconvenient for me.
    • I don't want to wait for a Community Ride vehicle to arrive.
    • I don't live in the Community Ride service area.
    • I do not understand this service.
  • How likely are you to try Community Ride?
    • Very likely
  • Is there anything else you would like to share about convenience and ease of use for transit services?

    There is no place for me to make this comment either so I am placing it here. Please do not let the people in this survey decide if we get the community service options proposed. Please realize that over 70% of the survey responders are most likely people commuting to work or school on the 255. Most of these people drive cars in the evening and on weekends. Also, these are people who would take an Uber instead of using a service they have to depend on and have no real control over.

    People like me - disabled, or elderly, or those that don't drive or those that want to go someplace but due to buses ended early can't get home - these programs will be Awesome for us!! It would be great to have a van in Kenmore that goes to Safeway, Rite Aid, the Library, the Post Office and the Food Bank. In the summer, there could be trips to the local parks.. .I have lived in Kenmore for over 6 yrs. The only park I have seen is the Log Boom. Most of the parks are in the residential areas in Kenmore - which has NO BUS SERVICE!! So PLEASE offer these community service options!!

  • You've got 10 dots to 'spend'. Based on the proposed improved connections to schools and local destinations, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • More direct connection between Woodinville Town Center and Downtown Kirkland on Route 231 (2)
    • More direct connection between UW Bothell/Cascadia College and Downtown Kirkland on Route 230 (2)
    • A Community Van* in Kirkland to serve residents south of NE 116th St (6)
  • How will these access improvements affect your transit use?
    • I will use transit the same that I do now
  • Is there anything else you would like to share about access to local destinations for transit services?

    The question up about regarding the 225...I didn't put dots there because I do not like that option AT ALL. I want the 234 route to STAY!! The 234 has all of the access points for my local destinations.

    In regards to the Community Van in Kirkland I hope it will serve the 120th- cause the Hopelink Food Bank is down that street and it is impossible to take a bus to the food bank and carry items home. If I could take a van that would be most awesome. It would be even better if I could take the Kenmore Van to the Kirkland Food Bank (Hopelink) and back home. Right now, I can only go to the Food Bank if I have someone that is available to drive me. I am currently lucky to have a friend that takes me on her day off.

  • What appeals to you about Community Van? (check all that apply)
    • I could save on transportation costs.
    • The Community Transportation Coordinator would coordinate the trip and find a volunteer driver.
    • I could travel to destinations that may not be easy to reach by transit.
    • I could take evening and weekend trips.
    • I could take recurring trips.
    • Other - Honestly, having this option will let me have a life again. I will be able to go out and attend different functions and activities. I also, would be able to take a day trip to a place such as the Tulip festival or the Garden of Lights.
  • What concerns do you have about Community Van? (check all that apply)
    • I would not want to rely on a Community Transportation Coordinator.
    • The reservation request process might be inconvenient for me.
    • I would have to schedule trips in advance.
    • I do not understand this service.
    • Other - That there won't be a second person to ride with and so my ride will not be allowed to happen
  • How likely would you be to try Community Van?
    • Very likely
  • Based on the information you have heard about the proposed changes for September 2019, to what degree do you agree or disagree that the needs from the community were addressed?
    • Access to local destinations - Somewhat Disagree
    • Availability at both traditional & non-traditional hours - Strongly Disagree
    • Convenience & ease of use - Strongly Disagree
    • Dependability & reliability - Strongly Disagree
  • Overall, how satisfied do you think you would be with Metro services if the September 2019 proposal were implemented?
    • Very unsatisfied
  • Is there anything else you would like to share about the September 2019 proposal?

    How come there isn't a choice to say how would you feel if everything remained the same (Option A)? I am 100% for Option A. However, I believe this survey is just for procedural purposes and you already know what is being implemented. I will be very unsatisfied if implemented and I don't believe this proposal addresses the needs of individuals who like their commute just as it currently is. I would like to see the community options implemented and that is it. It is not going to be easier for me to get to Kirkland TC, S. Kirkland TC, Overlake Hospital, and Bellevue TC if you take the 234 away. 1 bus took me to all of these places. Under your proposal, it will be 2 or more buses. I also don't see much changes for buses running later in the evenings and I get stuck with 1-hour weekend service. As far as dependability and reliability - well, the more buses you add to a person's trip the less reliable and dependable it is. because instead of 1 bus to worry about now you are worried about the schedule of 1 or 2 other routes. And you know what - the rain here bogs everything up!! And 405 gets like a parking lot.

  • Your age:
    • 45-54
  • Do you consider yourself...
    • White or Caucasian
  • How many persons, including yourself, live in your household?
    • 2
  • How many cars or trucks, in working condition, do you have available for personal use?
    • None
  • How many persons in your household, including yourself, ride the bus at least once a week?
    • 2
  • If you have a disability, please indicate what kind (check all that apply)
    • Mobility
    • Cognitive
  • Do you identify as…
    • Female
  • What is the primary language you speak at home?
    • English
  • What is your annual household income?
    • $7,500 to $15,000
  • How did you hear about this survey? (check all that apply)
    • Metro email or text alert
    • Poster at a bus stop
    • Facebook
  • The notice, advertisement, and/or invitation to learn more and share your thoughts about Metro's service change proposal was clear and welcoming
    • Strongly agree
  • Did these resources help you understand the proposal being considered and how these changes would affect you?
    • Yes
  • From the time you were notified, were you given enough time to provide meaningful feedback in Metro's decision making process?
    • Yes
  • I believe that taking the time to share my views will result in better decisions about service changes that will be made during September 2019
    • Somewhat agree
  • Please share any additional feedback you have about our outreach process.
    I was planning on going to the meeting at the College. However, I was sick that day. I talked to a Metro person who said they went and no one from the public showed up. Apparently there were no signs telling a person where the meeting was and also it was $8 to park at the college. Might I suggest in the future to make it at a library that is bus accessible by the area in question. Also, is there a way for you to do a survey asking the public what times they like the meetings at? Oh, and regarding the community proposals..most people know nothing about them. I would suggest Metro people have a few people outside of Safeway, the Kenmore Library, the Kenmore Park n Ride, and some information flyers at the Kenmore Food Bank. Many people who could use this service may not be your average bus riders. Take it to the people.
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About the project and current service

The north Eastside is growing and changing – we have developed a proposal for revising, expanding, and improving service here. We're considering this option to meet current community mobility needs, and to adapt transit service to new conditions so it's convenient and reliable.

Based on community input, we’ve developed a proposal for a new north Eastside service network – we also explored what would happen if the proposal is not recommended, and we take no further action after March 2019 to revise, improve, or adapt service.

What we heard – people told us they want increased and dependable service, more transportation choices, and an integrated transportation network that connects them to local destinations as well as fast, frequent transit options like Bus Rapid Transit (BRT) and Link light rail.

Our vision for mobility

Our goal is better mobility – we offer many travel options and network connections today and are working to add more.

Metro CONNECTS, our long-range-plan, provides a shared vision for more service, more choices, and one integrated transportation system. Learn more at kcmetrovision.org 

We’re working to meet the changing needs of our riders – we’ve added many new flexible and accessible mobility services through our Community Connections and Rideshare programs that complement Paratransit and traditional fixed-route bus service.

Select to zoom and explore: Current system map and schedules

Select to zoom and explore: Current service on the north Eastside

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