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Welcome to the North Eastside Mobility Project. Please review the project options and tell us what you think about options to change transit service.

651 responses


How often do you use transit (Metro, Sound Transit, Community Transit, etc.) services?

Response Percent Response Count
5 or more days a week 55.7% 354
3-4 days a week 18.2% 116
1-2 days a week 10.2% 65
Less than once a week 15.3% 97
Never 0.6% 4

Which fixed route bus routes do you use? (select all that apply)

Response Percent Response Count
Route 234 23.5% 148
Route 235 14.3% 90
Route 236 8.7% 55
Route 238 12.4% 78
Route 243 1.0% 6
Route 244 7.4% 47
Route 245 10.3% 65
Route 248 8.2% 52
Route 249 3.6% 23
Route 252 9.5% 60
Route 255 64.0% 404
Route 257 12.2% 77
Route 277 7.4% 47
Route 311 11.3% 71
Route 930 DART 4.4% 28
ST 540 17.6% 111
ST 541 9.2% 58
ST 542 12.7% 80
Other 26.8% 169

Of the flexible mobility services available in the north Eastside, which have you tried?

Community Van
Response Percent Response Count
I've tried this 2.4% 14
I've never heard of this 34.9% 206
I'm not interested in this 58.7% 347
TripPool
Response Percent Response Count
I've tried this 2.2% 13
I've never heard of this 42.1% 249
I'm not interested in this 53.0% 313
VanPool
Response Percent Response Count
I've tried this 6.1% 36
I've never heard of this 16.6% 98
I'm not interested in this 71.4% 422
VanShare
Response Percent Response Count
I've tried this 2.0% 12
I've never heard of this 27.9% 165
I'm not interested in this 64.3% 380
Redmond LOOP
Response Percent Response Count
I've tried this 5.4% 32
I've never heard of this 48.1% 284
I'm not interested in this 42.0% 248

Overall, how satisfied are you with Metro’s north Eastside service today?

Response Percent Response Count
Very Satisfied 21.0% 134
Somewhat satisfied 45.8% 292
Neutral 10.4% 66
Somewhat unsatisfied 18.1% 115
Very unsatisfied 4.7% 30

How concerned are you that March 2019 changes may make the transit service you use slower or less reliable?

Response Percent Response Count
Very concerned 50.1% 324
Somewhat concerned 30.4% 197
Neutral 5.6% 36
Somewhat unconcerned 4.9% 32
Not concerned at all 7.9% 51
No opinion 1.1% 7

How will March 2019 changes affect your transit use?

Response Percent Response Count
I will use transit more than I do now. 6.2% 40
I will use transit the same that I do now. 45.7% 294
I will use transit less than I do now. 30.9% 199
My transit use will not be impacted by these changes. 14.3% 92
I have no opinion. 2.8% 18

How would adding or improving connections to future BRT or Link light rail impact your transit use?

Response Percent Response Count
I will use transit more than I do now. 38.9% 251
I will use transit the same that I do now. 26.8% 173
I will use transit less than I do now. 9.8% 63
My transit use will not be impacted gaining access to these options 15.2% 98
No opinion/do not know 9.4% 61

How would taking no further action after March 2019 (Option A for no change or additional improvements) affect your transit use?

Response Percent Response Count
I will use transit more than I do now 4.8% 31
I will use transit the same that I do now 48.8% 313
I will use transit less than I do now 26.1% 167
My transit use will not be impacted by these changes 12.3% 79
Don't know/no opinion 8.0% 51

Care to share additional information about March 2019 changes, or opportunities to improve connections to light rail, BRT, or local destinations? (Optional)

Answered
328
Skipped
323

You've got 10 dots to 'spend'. Based on community mobility priorities, help us decide how much to invest in each priority when making improvements to north Eastside service. (Spend as many or as few dots on each option until they are gone)

Response Percent Response Count
Invest in making service to, from, and within the north Eastside reliable and dependable 22.7% 1,460
Invest in improving access to homes, workplaces, schools, and other local destinations 14.0% 903
Invest in offering service more often throughout the day, later into the evening, and every day of the week 21.2% 1,364
Invest in adding more flexible and convenient options for riders of different ages and abilities 5.7% 365
Invest in improving connections to regional transit options like bus rapid transit and light rail 16.5% 1,060
Invest in improving transfers and connections to and within the north Eastside 12.5% 803
Other 4.7% 302

You've got 10 dots to 'spend'. Based on the improvements proposed below to add frequency and extend hours, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)

Response Percent Response Count
More frequent evening service on Route 255 (Totem Lake - Kirkland - UW Seattle) and new Route 250 (Redmond to Kirkland) 32.3% 1,668
Extended evening hours of service on Route 255 and new Routes 230 (Downtown Bothell to Downtown Kirkland), 231 (Downtown Woodinville to Downtown Kirkland), 239 (UW Bothell - Totem Lake - Downtown Kirkland), 250, and 930 DART (Totem Lake to Redmond) 23.5% 1,216
More frequent weekend service on Route 255 and new Route 239 19.2% 993
Extended weekend evening hours of service on Route 255 and new Routes 225 (Kenmore - Totem Lake - Overlake), 230, 231 and 239 18.5% 955

How will these evening and weekend service improvements affect your transit use?

Response Percent Response Count
I will use transit more than I do now. 44.1% 276
I will use transit the same that I do now. 34.5% 216
I will use transit less than I do now. 7.2% 45
I have no opinion. 14.2% 89

Is there anything else you would like to share about weekend and evening transit services?

Answered
184
Skipped
467

If Route 255 is reoriented to UW Station instead of downtown Seattle, do you support changing Routes 540 and 541 to create a new route that would instead provide direct connections between Overlake, South Kirkland P&R, north Downtown Seattle, and South Lake Union?

Response Percent Response Count
Yes 53.7% 339
No 16.5% 104
Do not know/no opinion 29.8% 188

If you do not support changing Routes 540 and 541 if Route 255 is reoriented, please provide feedback on why.

Answered
147
Skipped
504

You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more dependable, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)

Response Percent Response Count
Direct connection to the UW Link Station for trips into Downtown Seattle that are faster and more reliable 43.9% 2,351
Service every 15 minutes between Downtown Kirkland and Redmond Town Center weekdays on Route 250 15.4% 822
Improved travel times for more reliable connections from Bothell and Woodinville to Juanita, Totem Lake, and Kirkland on new Routes 230, 231, and 239 15.7% 838
Service every 15 minutes between Juanita and Downtown Kirkland by coordinating staggered schedules on new Routes 230 and 231 12.4% 664
Route 930 DART service (flexible pickup zone along Willows Road between Totem Lake and Redmond) expanded to 6am-7pm weekdays, every 30 minutes. 5.9% 314

How will these frequency and reliability service improvements affect your transit use?

Response Percent Response Count
I will use transit more than I do now 40.7% 252
I will use transit the same that I do now 34.6% 214
I will use transit less than I do now 11.3% 70
I have no opinion 13.4% 83

How would moving the future Route 225 in Kenmore to serve new stops along Juanita Drive NE instead of serving the current stops along NE 153rd / NE 155th, and 84th Ave NE impact your transit use?

Response Percent Response Count
I will use transit more than I do now 10.9% 68
I will use transit the same that I do now 24.3% 152
Don't understand the question 2.4% 15
I will use transit less than I do now 7.8% 49
I have no opinion 54.6% 341

Is there anything else you would like to share about dependability for transit services?

Answered
115
Skipped
536

You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more convenient to use, with coordinated transfers, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)

Response Percent Response Count
Street and bus stop improvements at the UW Link Station for an easier transfer to Route 255 41.4% 2,229
Simplification of Route 255 to begin all trips at Totem Lake 10.3% 555
Schedule revisions to coordinate transfers between new Route 239 (serving Kingsgate and Rose Hill) and Route 255 at Kirkland Transit Center. 9.8% 527
Schedule revisions to better coordinate transfers between UW Bothell and Redmond 5.9% 318
Schedule revisions to better coordinate transfers between Kenmore and Juanita to transit services on I-405 to Bellevue 10.1% 547
A weekday Community Ride* service in Kenmore and North Kirkland to serve the Juanita/Finn Hill/Bastyr University area between 7am - 7pm 7.8% 419
A weekend Community Ride* service in Bothell and Woodinville to serve Downtown Bothell, UW Bothell and the Woodinville Tourist District areas between 10am-8pm 7.5% 405
Name not available inside District 6
November 13, 2018, 11:37 PM
  • How often do you use transit (Metro, Sound Transit, Community Transit, etc.) services?
    • Less than once a week
  • Which fixed route bus routes do you use? (select all that apply)
    • Route 245
    • Other - B
  • Of the flexible mobility services available in the north Eastside, which have you tried?
    • Community Van - I'm not interested in this
    • TripPool - I'm not interested in this
    • VanPool - I'm not interested in this
    • VanShare - I'm not interested in this
    • Redmond LOOP - I'm not interested in this
  • Overall, how satisfied are you with Metro’s north Eastside service today?
    • Somewhat satisfied
  • How concerned are you that March 2019 changes may make the transit service you use slower or less reliable?
    • Somewhat concerned
  • How will March 2019 changes affect your transit use?
    • My transit use will not be impacted by these changes.
  • How would adding or improving connections to future BRT or Link light rail impact your transit use?
    • I will use transit more than I do now.
  • How would taking no further action after March 2019 (Option A for no change or additional improvements) affect your transit use?
    • I will use transit less than I do now
  • Care to share additional information about March 2019 changes, or opportunities to improve connections to light rail, BRT, or local destinations? (Optional)

    I am concerned that WSDOT will eliminate the Montlake offramp transit lane during construction. That will be the most important time for bus priority. They should close the ramp to cars before eliminating the transit lane.

  • You've got 10 dots to 'spend'. Based on community mobility priorities, help us decide how much to invest in each priority when making improvements to north Eastside service. (Spend as many or as few dots on each option until they are gone)
    • Invest in making service to, from, and within the north Eastside reliable and dependable (3)
    • Invest in offering service more often throughout the day, later into the evening, and every day of the week (5)
    • Invest in improving connections to regional transit options like bus rapid transit and light rail (2)
  • You've got 10 dots to 'spend'. Based on the improvements proposed below to add frequency and extend hours, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • More frequent evening service on Route 255 (Totem Lake - Kirkland - UW Seattle) and new Route 250 (Redmond to Kirkland) (10)
  • How will these evening and weekend service improvements affect your transit use?
    • I will use transit more than I do now.
  • Is there anything else you would like to share about weekend and evening transit services?

    Why do the options in this question vary both the type of service (evening vs weekend, frequency vs extended) and the route numbers? It makes it impossible to select more frequent weekend service without also selecting the 239.

    I want to spend my dots on more frequent/extended weekend/evening service on the 245, 250, 255.

  • If Route 255 is reoriented to UW Station instead of downtown Seattle, do you support changing Routes 540 and 541 to create a new route that would instead provide direct connections between Overlake, South Kirkland P&R, north Downtown Seattle, and South Lake Union?
    • Yes
  • If you do not support changing Routes 540 and 541 if Route 255 is reoriented, please provide feedback on why.

    Skip the South Kirkland P&R. It's a parking lot, not a place. 255 will connect to the new route.

  • You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more dependable, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • Direct connection to the UW Link Station for trips into Downtown Seattle that are faster and more reliable (4)
    • Service every 15 minutes between Downtown Kirkland and Redmond Town Center weekdays on Route 250 (6)
  • How will these frequency and reliability service improvements affect your transit use?
    • I will use transit more than I do now
  • How would moving the future Route 225 in Kenmore to serve new stops along Juanita Drive NE instead of serving the current stops along NE 153rd / NE 155th, and 84th Ave NE impact your transit use?
    • I have no opinion
  • Is there anything else you would like to share about dependability for transit services?

    Stop spending transit money on car infrastructure (extended turn pocket at Old Redmond Rd/148th, right turn lane on 116th). Spend transit money on transit-only infrastructure.

  • You've got 10 dots to 'spend'. Based on the improvements proposed below to make service more convenient to use, with coordinated transfers, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • Street and bus stop improvements at the UW Link Station for an easier transfer to Route 255 (10)
  • How will these convenience and ease of use service improvements affect your transit use?
    • I will use transit more than I do now
  • What appeals to you about Community Ride? (check all that apply)
    • Nothing.
  • What concerns do you have about Community Ride? (check all that apply)
    • Other - It will take money away from fixed route transit.
  • How likely are you to try Community Ride?
    • Very unlikely
  • Is there anything else you would like to share about convenience and ease of use for transit services?
    No response.
  • You've got 10 dots to 'spend'. Based on the proposed improved connections to schools and local destinations, which best address mobility needs and priorities in the north Eastside? (Spend as many or as few dots on each improvement as desired until they are gone)
    • More direct connections between Downtown Kenmore, Kingsgate P&R, Lake Washington Institute of Technology, and Overlake Transit Center on new Route 225 (5)
    • More direct connection between UW Bothell/Cascadia College and Downtown Kirkland on Route 230 (5)
  • How will these access improvements affect your transit use?
    • I will use transit less than I do now
  • Is there anything else you would like to share about access to local destinations for transit services?

    "Access to local destinations" sounds like a prioritization of one-seat rides in low density areas (and therefore will have low ridership). Connect these places (especially the schools) to good transfer points.

  • What appeals to you about Community Van? (check all that apply)
    • Nothing about Community Van appeals to me.
  • What concerns do you have about Community Van? (check all that apply)
    • Other - It will take money away from fixed route service.
  • How likely would you be to try Community Van?
    • Very unlikely
  • Based on the information you have heard about the proposed changes for September 2019, to what degree do you agree or disagree that the needs from the community were addressed?
    • Access to local destinations - Strongly Agree
    • Availability at both traditional & non-traditional hours - Strongly Agree
    • Convenience & ease of use - Strongly Agree
    • Dependability & reliability - Strongly Agree
  • Overall, how satisfied do you think you would be with Metro services if the September 2019 proposal were implemented?
    • Somewhat satisfied
  • Is there anything else you would like to share about the September 2019 proposal?

    I think you need to be pushing cities to implement land use policies that support good transit. We need to be moving towards a system where people can be car-free, starting in core areas probably around East Link and expanding from there. This goes far beyond a route restructuring.

  • Your age:
    • 35-44
  • Do you consider yourself...
    • White or Caucasian
  • How many persons, including yourself, live in your household?
    • 5 or more
  • How many cars or trucks, in working condition, do you have available for personal use?
    • 1
  • How many persons in your household, including yourself, ride the bus at least once a week?
    • 1
  • If you have a disability, please indicate what kind (check all that apply)
    • I do not have a disability.
  • Do you identify as…
    • Male
  • What is the primary language you speak at home?
    • English
  • What is your annual household income?
    • More than $200,000
  • How did you hear about this survey? (check all that apply)
    • Twitter
  • The notice, advertisement, and/or invitation to learn more and share your thoughts about Metro's service change proposal was clear and welcoming
    • Somewhat agree
  • Did these resources help you understand the proposal being considered and how these changes would affect you?
    • Yes
  • From the time you were notified, were you given enough time to provide meaningful feedback in Metro's decision making process?
    • Yes
  • I believe that taking the time to share my views will result in better decisions about service changes that will be made during September 2019
    • Somewhat agree
  • Please share any additional feedback you have about our outreach process.
    No response.
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About the project and current service

The north Eastside is growing and changing – we have developed a proposal for revising, expanding, and improving service here. We're considering this option to meet current community mobility needs, and to adapt transit service to new conditions so it's convenient and reliable.

Based on community input, we’ve developed a proposal for a new north Eastside service network – we also explored what would happen if the proposal is not recommended, and we take no further action after March 2019 to revise, improve, or adapt service.

What we heard – people told us they want increased and dependable service, more transportation choices, and an integrated transportation network that connects them to local destinations as well as fast, frequent transit options like Bus Rapid Transit (BRT) and Link light rail.

Our vision for mobility

Our goal is better mobility – we offer many travel options and network connections today and are working to add more.

Metro CONNECTS, our long-range-plan, provides a shared vision for more service, more choices, and one integrated transportation system. Learn more at kcmetrovision.org 

We’re working to meet the changing needs of our riders – we’ve added many new flexible and accessible mobility services through our Community Connections and Rideshare programs that complement Paratransit and traditional fixed-route bus service.

Select to zoom and explore: Current system map and schedules

Select to zoom and explore: Current service on the north Eastside

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