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King County Connects
Open Town Hall

Metro is proposing two options to simplify fares—and we’d like to hear what you think by May 5th.

939 registered responses


In a typical week, how often do you ride the following types of transit?

King County Metro Transit buses
Response Percent Response Count
never 1.2% 11
less than once a week 10.3% 97
one or two days a week 13.6% 128
three or four days a week 17.8% 167
five or more days a week 56.8% 533
Sound Transit Link light rail
Response Percent Response Count
never 18.3% 172
less than once a week 46.2% 433
one or two days a week 14.0% 131
three or four days a week 7.2% 68
five or more days a week 10.2% 96
Sound Transit Sounder train
Response Percent Response Count
never 74.3% 697
less than once a week 15.1% 142
one or two days a week 1.4% 13
three or four days a week 0.6% 6
five or more days a week 1.3% 12
Sound Transit Regional Express buses
Response Percent Response Count
never 44.6% 418
less than once a week 30.4% 285
one or two days a week 6.9% 65
three or four days a week 4.5% 42
five or more days a week 8.2% 77
Bus service provided in a county bordering King County (Community Transit, Pierce Transit, Everett Transit, or Kitsap Transit)
Response Percent Response Count
never 66.7% 626
less than once a week 20.4% 191
one or two days a week 1.9% 18
three or four days a week 1.7% 16
five or more days a week 3.1% 29
King County Water Taxi
Response Percent Response Count
never 74.9% 703
less than once a week 17.4% 163
one or two days a week 0.7% 7
three or four days a week 0.4% 4
five or more days a week 0.3% 3
Washington State Ferries
Response Percent Response Count
never 39.4% 370
less than once a week 51.5% 483
one or two days a week 1.9% 18
three or four days a week 0.3% 3
five or more days a week 1.2% 11
Seattle Streetcar
Response Percent Response Count
never 56.6% 531
less than once a week 30.2% 283
one or two days a week 5.2% 49
three or four days a week 1.6% 15
five or more days a week 0.5% 5
Metro Access paratransit
Response Percent Response Count
never 91.8% 861
less than once a week 1.2% 11
one or two days a week 0.1% 1
Metro Vanpool or Vanshare
Response Percent Response Count
never 92.1% 864
less than once a week 0.7% 7
one or two days a week 0.2% 2
three or four days a week 0.1% 1
five or more days a week 0.2% 2
Private employer-provided shuttle (example: Microsoft Connector)
Response Percent Response Count
never 89.3% 838
less than once a week 2.9% 27
one or two days a week 0.3% 3
three or four days a week 0.3% 3
five or more days a week 0.6% 6

For what purpose(s) do you ride public transportation? (Check all that apply)

Response Percent Response Count
To/from work 81.6% 764
To/from school 17.8% 167
To/from volunteering 21.0% 197
To/from shopping or errands 63.0% 590
To/from appointments 59.1% 553
To/from recreation, social, religious, or cultural events 68.2% 638
To/from special events 59.6% 558
To/from airport 56.2% 526
Not applicable 0.4% 4
Other 2.6% 24

When you use public transportation, how do you pay your fare?

Response Percent Response Count
ORCA card 83.4% 783
Regional Reduced Fare Permit 4.4% 41
U-Pass 6.0% 56
Cash 5.4% 51
Transit Go mobile ticket 0.3% 3
Metro Access monthly pass 0.5% 5

What type of ORCA product do you have?

Response Percent Response Count
ORCA monthly pass that I pay for 24.2% 190
ORCA E-purse that I pay for 35.7% 280
ORCA employer-provided pass 30.4% 239
ORCA employer-provided E-purse 4.3% 34
ORCA pass provided by my college or university 0.6% 5
ORCA school-provided pass (high school and middle school students) 0.3% 2
ORCA LIFT monthly pass 1.9% 15
ORCA LIFT E-purse 2.0% 16
ORCA youth E-purse 0.3% 2
ORCA Regional Day Pass 0.3% 2

How do you usually purchase your pass or put money in your E-purse?

Response Percent Response Count
My employer, school, or social service agency adds the full value 25.6% 201
My employer, school, or social service agency adds a subsidized amount 13.0% 102
Online 24.5% 192
By phone 0.1% 1
By mail 0.1% 1
Auto-load 15.3% 120
At a retail store 2.9% 23
Ticket vending machine 17.7% 139
Metro Customer Service Office 0.8% 6

Do you pay by:

Response Percent Response Count
Cash 5.0% 2
Monthly pass 40.0% 16
E-purse 55.0% 22

Why don’t you use an ORCA card? (check all that apply)

Response Percent Response Count
I don’t have a debit/credit card 3.9% 2
There are no convenient places where I can get or add value to an ORCA card 25.5% 13
I’m concerned about losing an ORCA card 15.7% 8
I can’t afford to buy an ORCA card 9.8% 5
I don’t want to pay the fee to buy an ORCA card 21.6% 11
I haven’t gotten around to getting an ORCA card 11.8% 6
I don’t know about ORCA 2.0% 1
I don’t want to carry another card 17.6% 9
I don’t ride often enough 27.5% 14
It’s easier to pay with cash/ticket 37.3% 19
Other 25.5% 13

Please indicate whether you agree or disagree with the following statements on the single adult fare of $2.75 option:

This fare option is easy to understand.
Response Percent Response Count
strongly agree 93.1% 872
somewhat agree 4.1% 38
neutral 1.0% 9
somewhat disagree 0.7% 7
strongly disagree 1.0% 9
This fare option would make it easier and faster for people to get on the bus.
Response Percent Response Count
strongly agree 65.5% 614
somewhat agree 18.7% 175
neutral 8.6% 81
somewhat disagree 4.1% 38
strongly disagree 2.6% 24
This fare option is equitable for riders.
Response Percent Response Count
strongly agree 55.4% 519
somewhat agree 18.6% 174
neutral 12.5% 117
somewhat disagree 9.2% 86
strongly disagree 4.3% 40
This fare option is affordable.
Response Percent Response Count
strongly agree 46.2% 433
somewhat agree 25.5% 239
neutral 14.9% 140
somewhat disagree 9.3% 87
strongly disagree 3.3% 31
I would ride the bus more often if this was the fare.
Response Percent Response Count
strongly agree 20.9% 196
somewhat agree 7.9% 74
neutral 53.3% 499
somewhat disagree 7.2% 67
strongly disagree 9.7% 91
I like this option.
Response Percent Response Count
strongly agree 65.3% 612
somewhat agree 15.7% 147
neutral 6.8% 64
somewhat disagree 5.5% 52
strongly disagree 5.9% 55

Please indicate whether you agree or disagree with the following statements on the off-peak adult fare of $2.50 with the peak period adult fare of $3.00 option:

This fare option is easy to understand.
Response Percent Response Count
strongly agree 21.3% 200
somewhat agree 35.4% 332
neutral 7.5% 70
somewhat disagree 22.7% 213
strongly disagree 13.0% 122
This fare option would make it easier and faster for people to get on the bus.
Response Percent Response Count
strongly agree 9.2% 86
somewhat agree 19.8% 186
neutral 19.0% 178
somewhat disagree 31.2% 293
strongly disagree 20.4% 191
This fare option is equitable for riders.
Response Percent Response Count
strongly agree 15.2% 143
somewhat agree 25.2% 236
neutral 23.0% 216
somewhat disagree 17.4% 163
strongly disagree 19.0% 178
This fare option is affordable.
Response Percent Response Count
strongly agree 17.0% 159
somewhat agree 28.3% 265
neutral 21.7% 204
somewhat disagree 17.2% 161
strongly disagree 15.4% 144
I would ride the bus more often if this was the fare.
Response Percent Response Count
strongly agree 5.0% 47
somewhat agree 4.2% 39
neutral 50.9% 477
somewhat disagree 16.4% 154
strongly disagree 23.0% 216
I like this option.
Response Percent Response Count
strongly agree 14.5% 136
somewhat agree 12.4% 116
neutral 15.8% 148
somewhat disagree 25.1% 235
strongly disagree 31.9% 299

Please allocate your 10 dots to the options that would help keep transit affordable:

Response Percent Response Count
Expand the ORCA transfer time to more than two hours 26.8% 2,477
Provide one free youth fare with the purchase of one adult fare to make riding the bus more affordable for families 19.0% 1,758
Create a student fare for anyone enrolled in a university or college 19.1% 1,759
Raise the income limit to qualify for ORCA LIFT 15.9% 1,472
Expand outreach about ORCA LIFT so everyone who is eligible will know they can get a reduced fare 15.4% 1,420

What other ideas do you have for ways to make ORCA and transit more accessible and affordable?

Answered
261
Skipped
678

How did you hear about this survey? (check all that apply)

Response Percent Response Count
News media 4.2% 39
Metro Matters blog 1.0% 9
Metro email or text alert 37.2% 348
Twitter 2.0% 19
Facebook 4.9% 46
Poster on a Metro bus 46.0% 431
Friend or family member 3.8% 36
My employer 3.0% 28
My elected official or city 1.4% 13
An organization I’m involved with 2.4% 22
Other 10.5% 98

Do you feel the notice to learn more and participate was clear and welcoming?

Response Percent Response Count
Yes 96.2% 897
No 3.8% 35

Do you feel you were notified in time to provide meaningful feedback?

Response Percent Response Count
Yes 87.1% 812
No 4.3% 40
Not sure 8.6% 80

Did you participate in Metro’s first survey seeking input on ways to simplify fares?

Response Percent Response Count
Yes 30.3% 282
No 55.0% 512
Not sure 14.7% 137

Regardless of how you feel about the adult fare change options, do you see how public input shaped these choices?

Response Percent Response Count
Yes 62.8% 583
No 9.2% 85
Not sure 28.0% 260

Please share any additional feedback you have about our outreach.

Answered
134
Skipped
805
Name not shown inside District 4
May 5, 2017, 11:48 PM
  • In a typical week, how often do you ride the following types of transit?
    • King County Metro Transit buses - five or more days a week
    • Sound Transit Link light rail - less than once a week
    • Sound Transit Sounder train - never
    • Sound Transit Regional Express buses - less than once a week
    • Bus service provided in a county bordering King County (Community Transit, Pierce Transit, Everett Transit, or Kitsap Transit) - never
    • King County Water Taxi - never
    • Washington State Ferries - less than once a week
    • Seattle Streetcar - less than once a week
    • Metro Access paratransit - never
    • Metro Vanpool or Vanshare - never
    • Private employer-provided shuttle (example: Microsoft Connector) - never
  • For what purpose(s) do you ride public transportation? (Check all that apply)
    • To/from work
    • To/from shopping or errands
    • To/from appointments
    • To/from recreation, social, religious, or cultural events
    • To/from special events
    • To/from airport
  • When you use public transportation, how do you pay your fare?
    • ORCA card
  • What type of ORCA product do you have?
    • ORCA employer-provided pass
  • How do you usually purchase your pass or put money in your E-purse?
    • My employer, school, or social service agency adds the full value
  • Please indicate whether you agree or disagree with the following statements on the single adult fare of $2.75 option:
    • This fare option is easy to understand. - strongly agree
    • This fare option would make it easier and faster for people to get on the bus. - somewhat disagree
    • This fare option is equitable for riders. - somewhat disagree
    • This fare option is affordable. - somewhat agree
    • I would ride the bus more often if this was the fare. - neutral
    • I like this option. - somewhat disagree
  • Please indicate whether you agree or disagree with the following statements on the off-peak adult fare of $2.50 with the peak period adult fare of $3.00 option:
    • This fare option is easy to understand. - somewhat agree
    • This fare option would make it easier and faster for people to get on the bus. - somewhat agree
    • This fare option is equitable for riders. - somewhat agree
    • This fare option is affordable. - somewhat agree
    • I would ride the bus more often if this was the fare. - neutral
    • I like this option. - strongly agree
  • Please allocate your 10 dots to the options that would help keep transit affordable:
    • Provide one free youth fare with the purchase of one adult fare to make riding the bus more affordable for families (3)
    • Create a student fare for anyone enrolled in a university or college (3)
    • Raise the income limit to qualify for ORCA LIFT (3)
    • Expand outreach about ORCA LIFT so everyone who is eligible will know they can get a reduced fare (1)
  • What other ideas do you have for ways to make ORCA and transit more accessible and affordable?
    No response.
  • How did you hear about this survey? (check all that apply)
    • Poster on a Metro bus
    • Friend or family member
  • Do you feel the notice to learn more and participate was clear and welcoming?
    • Yes
  • Do you feel you were notified in time to provide meaningful feedback?
    • Yes
  • Did you participate in Metro’s first survey seeking input on ways to simplify fares?
    • No
  • Regardless of how you feel about the adult fare change options, do you see how public input shaped these choices?
    • Not sure
  • Please share any additional feedback you have about our outreach.
    No response.
King County Connects is not a certified voting system or ballot box. As with any public comment process, participation in King County Connects is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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Your personal transit use

never
less than once a week
one or two days a week
three or four days a week
five or more days a week
King County Metro Transit buses
Sound Transit Link light rail
Sound Transit Sounder train
Sound Transit Regional Express buses
Bus service provided in a county bordering King County (Community Transit, Pierce Transit, Everett Transit, or Kitsap Transit)
King County Water Taxi
Washington State Ferries
Seattle Streetcar
Metro Access paratransit
Metro Vanpool or Vanshare
Private employer-provided shuttle (example: Microsoft Connector)

Personal fare payment

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