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Help us understand how you currently get around the SR-520 corridor so we can make the best improvements to our transit system.

597 registered responses


1. What routes do you ride?

Response Percent Response Count
252 15.8% 93
255 49.7% 292
257 15.5% 91
268 8.7% 51
277 6.0% 35
311 16.5% 97
ST 540 16.5% 97
ST 541 20.6% 121
ST 542 29.4% 173
ST 545 50.3% 296
ST 555 7.1% 42
ST 556 7.1% 42

2. How do you access these routes, listed above?

Response Percent Response Count
Drive to a Park-and-Ride 46.0% 272
Walk to the bus stop 59.2% 350
Bike to the bus stop 13.0% 77
Get dropped off at the Park-and-Ride 12.2% 72
Carpool 2.5% 15
Vanpool 0.2% 1
Carshare (eg. Car2Go, Zipcar, etc.) 1.7% 10
Taxi, Lyft, Uber or some other similar service 2.7% 16
Motorcycle or scooter 0.3% 2
Take another bus 30.5% 180
Link light rail 14.6% 86
Ferry 0.8% 5
Water Taxi 0.5% 3

Use these spaces if you use additional routes to connect:

Answered
69
Skipped
528

5. Where do you board transit near your home?

Response Percent Response Count
Nearest transit stop to my residence 39.7% 236
Bear Creek Park-and-ride 4.7% 28
Brickyard Park-and-ride 3.0% 18
Bothell Park-and-ride 0.3% 2
Evergreen Point Park-and-ride 0.5% 3
Woodinville Park-and-ride 2.2% 13
Totem Lake Transit Center 0.2% 1
Kingsgate Park-and-ride 6.2% 37
Kirkland Transit Center 2.7% 16
South Kirkland Park-and-ride 7.7% 46
Green Lake (NE 65th/I-5) Park-and-ride 1.7% 10
Evergreen Pt. Freeway Station 0.5% 3
Overlake Transit Center 4.2% 25
Redmond Transit Center 7.9% 47
Northgate Transit Center 2.2% 13
Bellevue Transit Center 0.3% 2
Montlake Station 2.5% 15
University of Washington Station 0.7% 4
Issaquah Transit Center 0.5% 3
Eastgate Park-and-ride 1.0% 6
South Bellevue Park-and-ride 0.2% 1
Other 11.1% 66

6. What is the most common time during the day you travel on transit?

Response Percent Response Count
AM and/or PM peak commute times (5-9 am, 3-7 pm) 87.0% 517
Midday (9 am - 3 pm) 8.8% 52
Evening (after 7 pm) 0.7% 4
Weekends 3.5% 21

9. How much time do the following take?

Time to access transit the first transit stop from your home
Response Percent Response Count
0-5 mins 31.6% 187
6-10 mins 31.6% 187
11-15 mins 21.2% 125
16-20 mins 8.8% 52
21-25 mins 3.4% 20
Over 25 mins 3.4% 20
Wait time for bus to arrive
Response Percent Response Count
0-5 mins 29.4% 174
6-10 mins 51.4% 304
11-15 mins 13.9% 82
16-20 mins 3.9% 23
21-25 mins 0.5% 3
Over 25 mins 0.7% 4
Travel time on transit
Response Percent Response Count
0-5 mins 0.8% 5
6-10 mins 3.2% 19
11-15 mins 4.6% 27
16-20 mins 9.1% 54
21-25 mins 19.0% 112
Over 25 mins 62.4% 369
Time to transfer between vehicles (if applicable)
Response Percent Response Count
0-5 mins 12.4% 73
6-10 mins 15.9% 94
11-15 mins 10.2% 60
16-20 mins 2.7% 16
21-25 mins 0.7% 4
Over 25 mins 0.8% 5
Time to reach destination from last transit stop
Response Percent Response Count
0-5 mins 37.7% 223
6-10 mins 24.4% 144
11-15 mins 15.4% 91
16-20 mins 6.6% 39
21-25 mins 3.9% 23
Over 25 mins 10.7% 63

10. Of the following transit travel time components for your most common trip from home to your destination, which are you least satisfied with and would like to change?

Response Percent Response Count
Time to access transit 17.9% 104
Wait time for transit 26.5% 154
Travel time on transit 28.2% 164
Time to transfer between vehicles (if applicable) 11.0% 64
Time to reach destination 16.5% 96

11. How much time does it take to do the following?

Time to access transit
Response Percent Response Count
0-5 mins 46.4% 272
6-10 mins 28.8% 169
11-15 mins 15.2% 89
16-20 mins 5.8% 34
21-25 mins 1.7% 10
Over 25 mins 1.9% 11
Wait time for transit
Response Percent Response Count
0-5 mins 14.3% 84
6-10 mins 40.4% 237
11-15 mins 30.2% 177
16-20 mins 9.7% 57
21-25 mins 2.0% 12
Over 25 mins 2.7% 16
Time to transfer between vehicles (if applicable)
Response Percent Response Count
0-5 mins 10.8% 63
6-10 mins 14.2% 83
11-15 mins 13.1% 77
16-20 mins 3.4% 20
21-25 mins 1.0% 6
Over 25 mins 1.5% 9
Travel time on transit
Response Percent Response Count
0-5 mins 0.7% 4
6-10 mins 1.0% 6
11-15 mins 2.4% 14
16-20 mins 7.3% 43
21-25 mins 12.5% 73
Over 25 mins 75.1% 440
Time to reach home from last transit stop
Response Percent Response Count
0-5 mins 22.7% 133
6-10 mins 27.0% 158
11-15 mins 21.7% 127
16-20 mins 8.0% 47
21-25 mins 7.7% 45
Over 25 mins 11.9% 70

12. Of the following transit travel time components for your most common trip back home, which are you least satisfied with and would like to change?

Response Percent Response Count
Time to access transit 5.8% 34
Wait time for transit 36.1% 212
Travel time on transit 28.2% 166
Time to transfer between vehicles (if applicable) 12.4% 73
Time to reach destination 17.5% 103

14. What are the most important amenities to help make the waiting time at transit stops more pleasant?

Response Percent Response Count
Seating/benches 5.9% 35
Lighting 3.6% 21
Real-time transit arrival information 44.8% 265
Shelter 36.9% 218
Other 8.8% 52

15. What characteristics of your current transit trip are you most satisfied with?

Response Percent Response Count
I can routinely get a seat 12.3% 73
I do not have to transfer to reach my destination 28.5% 169
Buses arrive frequently so I rarely have to wait long 16.0% 95
Transit service is relatively fast compared to the alternatives 8.8% 52
Transit service is inexpensive compared to the alternatives 25.4% 151
Other 9.1% 54

16. What characteristics of your current transit trip are you least satisfied with?

Response Percent Response Count
The bus is crowded so I rarely am able to sit 22.8% 133
I have to transfer to reach my destination 10.6% 62
I have to wait a long time because buses are infrequent 19.0% 111
Transit service is slow compared to the alternatives 12.2% 71
Transit service is not reliable enough so I am never sure how long my trip will take 11.8% 69
Other 23.6% 138

17. How much additional travel time would you be willing to tolerate on your existing service to the core of Seattle before you begin considering alternatives to transit?

Response Percent Response Count
Would not tolerate any additional travel time 26.3% 156
1-5 mins 18.7% 111
6-10 mins 25.1% 149
11-15 mins 17.9% 106
16-20 mins 6.9% 41
21-25 mins 2.0% 12
25 mins or more 3.0% 18

18. If overall travel times for your trips to and from the core of Seattle could be maintained or only grow slightly (up to five minutes overall), would you be willing to transfer between bus and Link light rail?

Response Percent Response Count
Yes 55.6% 331
No 16.3% 97
Maybe 21.5% 128
Don't know / Undecided 6.6% 39

19. What amount of walk time for making a transfer between Link and a bus is acceptable for you?

Walk time
Response Percent Response Count
1 min 15.4% 90
2 mins 16.8% 98
3 mins 15.4% 90
4 mins 4.3% 25
5 mins 33.6% 196
6 mins 1.2% 7
7 mins 2.9% 17
8 mins 1.2% 7
9 mins 0.2% 1
10 mins 8.7% 51
Wait time
Response Percent Response Count
1 min 9.1% 53
2 mins 7.7% 45
3 mins 14.8% 86
4 mins 4.8% 28
5 mins 45.6% 266
6 mins 2.4% 14
7 mins 4.1% 24
8 mins 1.4% 8
10 mins 6.9% 40

20. What would be the top two most important service elements in order for you to find this change acceptable?

Response Percent Response Count
Service operating frequently (every 15 minutes or better) 51.4% 305
Reliability of overall travel time (e.g. knowing that I’ll reach my destination no more than 10 minutes late 90% of the time) 32.0% 190
Having a travel time that is faster or no more than five minutes longer than today 37.8% 224
Having enough room on each vehicle I ride on 19.2% 114
Having shelter while waiting for the bus 3.9% 23
Having a seat while waiting for the bus 0.7% 4
Shorter distance to walk to make the transfer 18.2% 108
Real-time information at the stop to know when the next trip is coming 7.1% 42
Other 12.3% 73

21. What times of day are most important for you to reach the core of Seattle?

Response Percent Response Count
AM and PM Peak commute times (5-9 a.m. and 3-7 p.m.) 69.1% 411
Midday (9 a.m. to 3 p.m.) 8.6% 51
Evening (after 7 p.m.) 5.5% 33
Weekends 4.7% 28
I don’t travel to the core of Seattle 12.1% 72

22. Metro may consider providing new commuter service across SR-520 to South Lake Union, if so where in East King County should this service pick up riders?

Response Percent Response Count
South Kirkland Park-and-ride 34.2% 175
Downtown Kirkland 22.1% 113
Kingsgate Park-and-ride/Totem Lake Transit Center 21.5% 110
Brickyard Park-and-ride 10.2% 52
Woodinville Park-and-ride 9.2% 47
Redmond Transit Center/Park-and-ride 33.8% 173
Overlake Transit Center 32.8% 168

23. What times of day should this route operate during the morning commute?

Response Percent Response Count
6-7 am 46.4% 232
7-8 am 70.4% 352
8-9 am 63.0% 315
9-10 am 32.0% 160
10-11 am 14.8% 74

24. What times of day should this route operate during the evening commute?

Response Percent Response Count
2-3 pm 10.9% 55
3-4 pm 29.6% 149
4-5 pm 57.7% 291
5-6 pm 75.8% 382
6-7 pm 53.4% 269
7-8 pm 23.2% 117
Oran Viriyincy inside District 6
April 2, 2017, 6:17 PM
  • 1. What routes do you ride?
    • 252
    • 255
    • 257
    • 311
  • 2. How do you access these routes, listed above?
    • Walk to the bus stop
    • Take another bus
  • Use these spaces if you use additional routes to connect:
    No response.
  • 5. Where do you board transit near your home?
    • Nearest transit stop to my residence
  • 6. What is the most common time during the day you travel on transit?
    • Weekends
  • 9. How much time do the following take?
    • Time to access transit the first transit stop from your home - 0-5 mins
    • Wait time for bus to arrive - 6-10 mins
    • Travel time on transit - Over 25 mins
    • Time to reach destination from last transit stop - 6-10 mins
  • 10. Of the following transit travel time components for your most common trip from home to your destination, which are you least satisfied with and would like to change?
    • Travel time on transit
  • 11. How much time does it take to do the following?
    • Time to access transit - 6-10 mins
    • Wait time for transit - 11-15 mins
    • Travel time on transit - Over 25 mins
    • Time to reach home from last transit stop - 0-5 mins
  • 12. Of the following transit travel time components for your most common trip back home, which are you least satisfied with and would like to change?
    • Travel time on transit
  • 14. What are the most important amenities to help make the waiting time at transit stops more pleasant?
    • Seating/benches
  • 15. What characteristics of your current transit trip are you most satisfied with?
    • I can routinely get a seat
  • 16. What characteristics of your current transit trip are you least satisfied with?
    • Transit service is slow compared to the alternatives
  • 17. How much additional travel time would you be willing to tolerate on your existing service to the core of Seattle before you begin considering alternatives to transit?
    • Would not tolerate any additional travel time
  • 18. If overall travel times for your trips to and from the core of Seattle could be maintained or only grow slightly (up to five minutes overall), would you be willing to transfer between bus and Link light rail?
    • Yes
  • 19. What amount of walk time for making a transfer between Link and a bus is acceptable for you?
    • Walk time - 6 mins
    • Wait time - 6 mins
  • 20. What would be the top two most important service elements in order for you to find this change acceptable?
    • Reliability of overall travel time (e.g. knowing that I’ll reach my destination no more than 10 minutes late 90% of the time)
    • Having a travel time that is faster or no more than five minutes longer than today
  • 21. What times of day are most important for you to reach the core of Seattle?
    • Weekends
  • 22. Metro may consider providing new commuter service across SR-520 to South Lake Union, if so where in East King County should this service pick up riders?
    No response.
  • 23. What times of day should this route operate during the morning commute?
    No response.
  • 24. What times of day should this route operate during the evening commute?
    No response.
  • 25. Is there anything else you would like to tell us about transit service along the SR-520 corridor as we develop ideas for potential improvements?

    The transfer experience between Link and bus at UW needs to be as seamless as possible. Walking distance and wait times must be minimized to ease "transfer anxiety". A reliable pathway between 520 and UW station is also critical to making any re-orientation to UW successful.

    Similarly, if service in areas on the Eastside connecting to SR 520 is restructured to add an additional transfer (from 1 seat ride to 3), please consider improved timed transfers between those routes or equivalent alternative service.

  • 29. If you have any disabilities, please tell us which kinds.
    No response.
  • 34. Please indicate how strongly you agree with the following statements as they relate to your experience.
    • The info/invitation to learn more and participate in Metro and Sound Transit’s SR-520 Link Connections project was clear and welcoming. - Neutral
    • From the time I was notified, I had enough time to provide meaningful feedback in this phase of the SR-520 Link Connections planning process. - Somewhat Agreed
    • I believe that taking the time to share my views will result in better decisions being made about service changes in the SR-520 corridor. - Somewhat Agreed
  • 35. Please share any additional feedback you have about our outreach process.
    No response.
King County Connects is not a certified voting system or ballot box. As with any public comment process, participation in King County Connects is voluntary. The responses in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.

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