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Have you heard any Provo City issues or rumors you want to have clarified?

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34 registered questions

Karen Spencer inside Maeser

May 7, 2019, 8:08 AM

Name not shown outside Provo Neighborhoods

April 21, 2019, 2:25 PM

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Answer from Provo City Council office

We reached out to Provo City's Zoning Administrator for an answer:

Without knowing the particulars of the case, I’ll do my best to respond.

Section 14.34.080, Provo City Code, states: ( 1) It shall be unlawful to park, store or leave or permit the parking, storing, or leaving of any licensed or unlicensed motor vehicle of any kind or part(s) thereof which is in a wrecked, junked, partially dismantled, inoperative, or abandoned condition, whether attended or not, upon any private property within the City limits of the City of Provo for a period of time in excess of seventy-two (72) hours, except that two (2) or fewer such vehicles or parts thereof may be stored if within a building, or placed behind an opaque screening fence; and except that said vehicles and parts may be within a junk yard or automobile wrecking yard lawfully established pursuant to the provisions of this Title. For the purposes of this Title, any vehicle that is not currently licensed and insured to the minimum levels established by state law shall be considered inoperable.


(3) No trash, used materials, junk, household furniture, appliances, scrap material, equipment or parts thereof shall be stored in an open area. The accumulation of more than one (1) such item constitutes a junk yard as defined in Chapter 14.06, Provo City Code, and must be removed from the property, stored within an enclosed building, or be properly located in an M2 zone.

Our standard for outside storage is anything that is usually stored outside, such as a lawn mower, kids bikes, patio furniture, are not usually a problem but things like boxes, couches, etc. are a problem and should be stored inside. It can also be a problem if they have more than 1 or 2 lawn mowers or the property is just looking uncared for. Anything that we cite has to be viewable from the public right-of-way. Although I have been involved with some cases where neighbors have become so discouraged with someone’s back yard they have allowed us to view the property from their side of the fence.

We don’t utilize fines so I’m not sure where that information is coming from and we try to work with people on an acceptable time frame since the goal is to have the property in compliance and not to take them to court. Again, I’m not sure of the specific circumstances this person is talking about but I’m happy to talk with them.

Carrie Walls
Zoning Administrator
(801) 852-6406

Marie Sandberg inside Indian Hills

April 18, 2019, 9:55 PM

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Answer from Provo City Council office

Parking is handled separately from speed issues. Parking Enforcement said that parking on the street does not depend on whether or not there is a sidewalk in place. There are actually quite a few areas of Provo without sidewalks. Without seeing a picture, it is difficult to know if the presence of a bike lane would allow parking or not. Some bike lanes are placed in a way that still allows parking. You can contact Parking Enforcement by calling 311 (inside Provo) or 801-852-6000 if you would like more details.

We passed along your concerns to the sergeant over traffic. They are willing to direct their traffic team to places in the city where problems have been reported. We asked that they have the traffic team focus on the streets you mentioned to see if they can slow people down to safer speeds.

Name not shown outside Provo Neighborhoods

February 22, 2019, 7:47 AM

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Answer from Provo City Council office

First of all, thank you for visiting and attending school in Provo. We understand your concerns about safety. It is something we regularly address, but it helps to know the limitations we are up against. Being homeless isn't against the law. We can't force people to get mental health treatment. Unless there is actual illegal activity, free speech rights (especially in public spaces) are guaranteed.

Provo City has several laws that can be enforced in some of the situations you described. The police can cite them for litter if they are observed littering. It is also illegal for people to pass items into or out of a car unless it is legally parked, so the police would be able to cite anyone giving money through their car window while in the street (as long as the police observe it happening). There is also an ordinance prohibiting aggressive solicitation (
(1) It shall be unlawful for any person to solicit, in an aggressive manner:
(a) In a public area;
(b) In any public transportation vehicle or passenger terminal for such vehicles;
(c) Within thirty (30) feet of any entrance or exit of any bank or check cashing business or within thirty (30) feet of any automated teller machine during the hours of operation of such bank, automated teller machine or check cashing business without the consent of the owner or other person legally in possession of such facilities;
(d) On private property if the person has been previously trespassed from the property, or if the owner, tenant, or lawful occupant has asked the person not to solicit on the property, or has posted a sign clearly indicating that solicitations are not welcome on the property;
(e) From any operator or occupant of a motor vehicle that is in traffic on a public street, whether in exchange for: (i) cleaning the vehicle’s windows, (ii) blocking, occupying, or reserving a public parking space, or (iii) directing the occupant to a public parking space.
(This Subsection (e) shall not apply to services rendered in connection with emergency repairs requested by the operator or passengers of a disabled vehicle.); or
(f) From any person sitting in a parked motor vehicle, or in a public rest room, or other confined space.

(2) It shall be unlawful to solicit, in an aggressive manner, from a person at a location or time, not specified in Subsection (1) of this Section, that would place any person in a reasonable fear of, or at unreasonable risk for, injury to their person or damage to their property.

If you observe activity that violates the laws mentioned above, you can call 801-852-6210 to report it to police dispatch and they can send an officer to check on it. Our officers are also watching for any problems, but they can't be everywhere at once. The problem with panhandling has improved over the years and we hope it will continue the trend.

Some of the issues with lighting in the downtown area were due to recent construction for the UVX bus line. Now that the project is done, lighting has been restored and even improved in many locations. If you ever noticed that a street light is out, you can report it by calling 311 or by visiting to file a report online. The Provo Police Department also recommends taking the R.A.D. Basical Physical Defense for Women classes. BYU offers them:

Thanks for your concern and for asking some great questions.

Name not shown inside Downtown

January 25, 2019, 6:06 PM

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Answer from Provo City Council office

There were a few different issues in this question, and we will try to answer each of them.

Not being able to park in front of their home is a common complaint we get from people. It can be inconvenient sometimes, but because streets are public property, anyone has the right to park there. There is a limit of 72 hours for a vehicle to be parked in the same spot on a public street. If cars end up parking that long, you can report it by calling 311 or 801-852-6000. Austin Taylor (the Parking and Sustainability Coordinator) also noted that if you want to get a parking permit program set up, it would have to come through the neighborhood. He would be happy to answer any questions you might have about that process.

You mentioned that the flat rock where people gather and sit is on Provo City property. If that is the case, then there is no trespassing issue since people are free to gather on City property. However, if the people on the property are disorderly or intoxicated, then Lt. Lougee (Provo Police) suggests that you contact the Police Department. The Dispatch Center can be reached at (801) 852-6210. You can also always call 311 to have them transfer you to dispatch. As always, if there is any emergency, please call 911.

Provo City doesn't have jurisdiction on this since the Methadone Clinic is run by the Utah County Health Department, We recommend calling their substance abuse division at (801) 851-7128 to express your concerns and ask about options to address this issue.

Please feel free to reach out to us if we missed anything or if you have more questions. Additionally, Austin Taylor (801-852-6423) and Lieutenant Jeff Lougee (801-852-7260) of the Provo Police Department both expressed that they are always happy to answer questions from residents as we work to improve services in our community.

Name not shown inside Maeser

December 12, 2018, 4:34 PM

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Answer from Provo City Council office

This is a great idea! This would definitely enhance pedestrian access for residents in the Carterville area, further bolster ridership of UVX, and promote the continuing redevelopment occurring at The Mix and elsewhere on University Parkway.

There are some inherent challenges here, which you’ve alluded to in your original question. The properties comprising the hillside and trails are privately owned; it’s possible that the No Trespassing signs were placed by Walmart, or it could have been action by the private property owners or the Parkway Village owners. Unauthorized foot traffic on those trails represents a liability to the property owners in the event of injury or event with any by-passers—without communicating with the owners, it’s uncertain what triggered the placement of No Trespassing signs, but it is certainly up to the property owner whether they determine public use of their property.

If the City were to explore the feasibility of constructing stairs or a more official pathway, there are still some logistical challenges and ongoing maintenance considerations, such as the cost of repairs, snow removal, which party holds liability for the property, does the project necessitate purchase of private property, etc. Not that these factors are insurmountable, but it is good to go into these kinds of situations and ideas with both eyes open, so to speak. That said, there have been some other similar projects which have taken place in the City, with varying degrees of city involvement and resident initiation. The Joaquin Neighborhood recently completed a bicycle pathway on 800 East and an alley connecting 900 East and 800 East with the use of a Neighborhood Matching Grant. Construction of a walking trail on Nevada Avenue in the Provost and Provost South neighborhoods has been a topic of discussion with Councilor Dave Knecht, who represents that area.

There are a few routes you could take to getting some traction with your idea:
-Discuss with your City Council member (This part of the Carterville Neighborhood is represented by Kay Van Buren)
-Discuss with Provo Public Works, the City’s Transportation and Mobility Advisory Committee, or another City committee (call 311)
-Work with your neighborhood chair to develop a proposal for a Neighborhood Matching Grant (Sarah Asay is the Carterville Neighborhood Chair, email:

This is a great idea and we hope you can find others in your area to help support your efforts and draw attention to the issues and potential for improvement! If you have questions about who to contact for any of the above suggestions, please let us know and we can point you in the right direction and help you get started. You can reach the Council office at 801-852-6120.

Name not shown inside Maeser

October 23, 2018, 7:12 AM

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Answer from Provo City Council office

The Utah State Code Title 41 on Motor Vehicles outlines the laws pertaining to these questions. Vehicles (including golf carts and four-wheelers) are prohibited from driving on a sidewalk or sidewalk area (41-6a-1702) and in order to drive on a roadway, four-wheelers must comply with state laws for street-legal ATVs (41-6a-1509). The State Code is a little less clear on golf carts, however it specifically excludes golf carts from the definitions of all-terrain types I, II, and III vehicles (41-22-2) and low-speed vehicles (41-6a-102), so it seems golf carts would not be permitted on roads in cases when these other licensed vehicles would be.

The Provo Police patrol team are aware of these issues and have been working toward resolution of those concerns, with involvement of the Traffic Sergeant, School Resource Officer Sergeant, and the community officer for that area.

David Gale inside Lakeview South

July 25, 2018, 4:44 PM

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Answer from Provo City Council Office

Provo City is definitely planning for a grocery store on the west side, and the Community Development Department is incorporating a grocery store into the Southwest Area Master Plan. It is important to note that whether a grocery store actually comes to that area of Provo will ultimately depend on the market. Currently, there are no plans to build retail near the new high school. Much of available land there is already committed to developing more residential housing. The City will most likely encourage retail development closer to 2000 North. At this time, we aren't aware of Orem making any plans for a grocery store in that area.

The land use element of the Southwest Area Master Plan will likely go to Planning Commission and the City Council around September or October 2018. Residents wishing to provide feedback on the plan are encouraged to attend those meetings. The preliminary land use map and public comments on it can be found here: Changes have been made after that initial public input, but a new draft has not been released at this time.

Justin Lynn inside Provo Bay

July 22, 2018, 11:29 PM

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Answer from Provo City Council Office

Thank you for your question. The fireworks discharge issue is something that Council staff frequently revisits around this time of year. Previously, we have looked into this issue and asked state legislators to address the time that fireworks can be discharged. Utah has laid out under Utah Code 53-7-225 the rules and regulations of times of sale and the discharge of fireworks. The dates in which the discharge of fireworks is permissible ranges from July 2nd- July 5th, July 22nd-July 27th, on December 31st, and Chinese New Years Eve. Because state code supersedes the municipality, Provo cannot alter these time frames.

The time of day that fireworks can be discharged is also addressed by this state code reference.As stated in the code, discharge can occur between the hours of 11 am and 11 pm on the approved dates, with a caveat to extend that time to midnight on July 4th, July 24th, and to 1 am only on the day after December 31st (New Year’s Day) and Chinese New Year’s Eve.
Any person guilty of an infraction is subjected to a punishable fine up to $1,000 if the party (a) discharges outside the legal discharge dates and times prescribed or (b) discharges in an area in which fireworks are prohibited.

Provo specifically has designated public parks to discharge fireworks during the allotted time frames. These include Provost, Kiwanis, Sertoma, Exchange, Fort Utah, and Footprinter parks. The link listed below show the areas within Provo City boundaries prohibiting and permitting the discharge of fireworks ratified by Mayor Kaufusi this year.

In an effort to lessen the impact of fireworks in Utah, Governor Gary Herbert recently signed HB38 into law, reducing the number of days Utahns can shoot off fireworks from 14 to 8. The bill specifies that even though they are legal, users would be liable for any damaged caused. It also makes it a matter of law that setting off fireworks in restricted areas shows “negligent behavior,” which might enhance penalties or damages to the offender.

The city has identified the east bench of Provo as having one of the most critical needs for firework prohibition. The fire department, police, and other law enforcement officials patrol areas of interest during permitted firework dates. They patrol especially at the end of curfew periods to prevent egregious offenders. Those caught are issued citations of infractions along the guidelines listed above. In discussions with the Fire Marshall, there have been no real fire incidents as a result of fireworks this year. He indicated the real threat for fires and property damage comes as a result of lighting fireworks in prohibited areas.

Provo City endeavors to ensure that violations of State, County, and City statues are caught and reported. If there is an issue in your neighborhood, feel free to contact 311 or the non-emergency line (801) 852-6000. Thank you.

Evan Johnson outside Provo Neighborhoods

June 26, 2018, 7:49 PM

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Answer from Provo City Council Office

Thank you for the question. We value the input of all our residents and strive to provide everyone with information to help them understand the decisions that are made.

The development of the west side has been a priority of the Provo City Municipal Council for several years. The primary concern of the Council is that with the expected growth that is projected for Provo, they want to ensure that the growth is managed and happens in a thoughtful, organized manner. Additionally, they were interested in respecting the desires of those who own property on the west side of Provo.

As a result of the desire to do this in a thoughtful manner, the West Side Planning Committee was formed in September 2016 to take on this task. The Committee was made up of residents from the west side, Provo City staff and Council members. The Committee was established with the purpose of soliciting input and feedback from owners of land and business on the west side, get their thoughts on development, obtain high level policy direction, and begin to put a plan together that would guide development of the west side of Provo.

The Committee took great care to receive public input from all residents who desired to articulate their position on the future of the west side of Provo. All age demographics – younger generations as well as old – were given opportunities to be heard. Ultimately, the Committee desired to balance the interests of current landowners in west Provo with the desire to expand housing options on the west side of Provo.

The prevailing philosophy was to look for ways to maintain the neighborhood feel found in the west side neighborhoods. Therefore, the land use map is primarily made up of areas with a land use designation for single-family homes on a quarter-acre lot. However, also included in the map are several nodes of Low Density Residential (LDR) placed at strategic locations to satisfy those who didn’t want the responsibilities that come with a single-family home and quarter-acre lot. Your request, specifically, for a LDR node at 1100 West and Lakeview Parkway, is included on the map.

With the West Side Committee Land Use map completed, the item is ready to come before the Planning Commission, and Community Development staff believes it will be heard by the Planning Commission in the next couple of months. A preliminary draft of the proposed West Side Committee Land Use map can be found here: (This is a draft and, as such, is subject to change)

The public will have an opportunity to weigh in on the land use map as it goes through the Planning Commission and then to the Municipal Council for approval. We suggest you stay engaged in the process. If you have concerns with the draft of the map, please feel free to reach out to the Community Development Department at 801-852-6400.

Open City Hall is not a certified voting system or ballot box. As with any public comment process, participation in Open City Hall is voluntary. The questions in this record are not necessarily representative of the whole population, nor do they reflect the opinions of any government agency or elected officials.