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Please rate the quality of your water and sewer services.

23 registered responses


Please provide your zip code:

Answered
23
Skipped
0

Please rate the quality (taste, color, smell) of your water:

Response Percent Response Count
Excellent 21.7% 5
Very Good 21.7% 5
Good 30.4% 7
Fair 21.7% 5
Unacceptable 4.3% 1

Please rate the reliability of your water service:

Response Percent Response Count
Excellent 26.1% 6
Very Good 69.6% 16
Good 4.3% 1

Please rate the quality and reliability of Tulsa's sewer services:

Response Percent Response Count
Excellent 17.4% 4
Very Good 47.8% 11
Good 30.4% 7
Unacceptable 4.3% 1

The average residential customer pays less than one cent per gallon of treated water from Tulsa. How reasonable do you think this cost is?

Response Percent Response Count
Excellent 30.4% 7
Very Good 30.4% 7
Good 8.7% 2
Fair 26.1% 6
Poor 4.3% 1

The average Tulsa residence sends 55 gallons per day to the sanitary sewer collection system and then to wastewater treatment. The average daily cost per customer is $1.44. How reasonable do you think this cost is?

Response Percent Response Count
Excellent 21.7% 5
Very Good 34.8% 8
Good 8.7% 2
Fair 21.7% 5
Poor 8.7% 2
Unacceptable 4.3% 1

How many times have you contacted Customer Care in the last 2 years?

Response Percent Response Count
Not at all 52.2% 12
1-2 Times 34.8% 8
3-4 Times 13.0% 3

How would you rate the courtesy/professionalism of the call center staff?

Response Percent Response Count
Excellent 36.4% 4
Very Good 27.3% 3
Good 27.3% 3
Poor 9.1% 1

For any questions that you answered Poor or Unacceptable, please explain why:

Answered
6
Skipped
17

Do you have any further comments or suggestions to help us improve the quality of our services?

Answered
4
Skipped
19

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Note: The first time you sign in, you'll need to register (establish an account on FeedbackTulsa). Registration is free.

The City of Tulsa has contracted with Community Feedback to monitor responses shown on this website.

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Neither the registered nor the unregistered channel represent a certified voting system or ballot box - and that caveat is footnoted on every page of feedback. Instead, both are additional channels for feedback to government.

Users can participate on the registered channel (by signing in) or on the unregistered channel (by remaining anonymous). The City of Tulsa offers both channels in order to broaden participation and maximize decision makers' insights.

The registered channel enables users to assure decision makers that their feedback comes from a real person in a specific neighborhood. It also enables users to participate in a public discussion on the website, as well as manage their own response after posting it.

The unregistered channel is for users who want to provide quick feedback without registering, and/or whose privacy concerns would prevent them from participating if required to register. Because many users with valuable insights will only share them anonymously, this channel gives decision makers the option to consider those insights in their deliberations.

OpenGov is a non-partisan company whose mission is to broaden civic engagement and build public trust in government. The City of Tulsa has contracted with OpenGov to administer FeedbackTulsa.

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