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Check out some recent Registered Statements from forum participants

Robert Vogel inside Vallejo July 10, 2018, 11:59 AM

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Name not shown inside Vallejo March 28, 2018, 1:52 PM

What device have you used to access the site?
Desktop


What is your preferred device to access the City website by rank?
Desktop PC or Laptop , Tablet , Smart Phone


Why do you most often visit the City of Vallejo website?
Other - Multiple: contact #s, housing info, research


How often do you expect to visit the City of Vallejo website in a year?
Weekly


What type of information do you look for when you visit the City's website?
Other - ordinances, contact #s, council info


List the top 3 reasons why you visit the City of Vallejo website.
Other - contact phone numbers & emails, Other - code enforcement / ordinances, Other - Vallejo housing authority information


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
YES


Is the presentation of the site intuitive?
NO


What do you like about the current site?
It's very busy


What frustrates you most about the current site?
There are broken or outdated links, email addresses are not listed and links are given which don't work with my web based email. PLEASE WRITE OUT THE EMAIL ADDRESSES INSTEAD OF ONLY PUBLISHING LINKS!


What would you like to do on the site that you cannot currently?
Search ordinances so I get better results.
On the VHA page have more resources for landlords.


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
Not always. Sometimes yes, sometimes no.


What could be done to improve the City's website?
PLEASE WRITE OUT THE EMAIL ADDRESSES INSTEAD OF ONLY PUBLISHING LINKS!
Publish the permit requirements. and common list of costs. The 37 page cost list is maddening. Remodel Guidelines and Permit Applications area has several broken links, please fix them. http://www.ci.vallejo.ca.us/online_services/central_permit_center/remodel
Look at the city of Sacramento's website


In what year were you born?
Refuse to answer


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
16 to 20 years


With which racial or ethnic group do you identify yourself?
Caucasian/White


What is your current total combined income for all people in your household before taxes?
Would rather not say.


Do you have children?
No, no children

Name not shown inside Vallejo March 28, 2018, 10:23 AM

What device have you used to access the site?
Mobile (iPhone/ smartphone), Desktop, Tablet or iPad


What is your preferred device to access the City website by rank?
Tablet , Smart Phone , Desktop PC or Laptop


Why do you most often visit the City of Vallejo website?
Contact someone


How often do you expect to visit the City of Vallejo website in a year?
Monthly


What type of information do you look for when you visit the City's website?
Public Notices


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
You have multiple stakeholders, political, employee, visitor, investor and residents ... their needs will differ. For myself, a resident, I want contacts, then notices, then research, then links to departments.


Is the presentation of the site intuitive?
To me, the most pressing issue in the city is the inability for owners and buyers to understand the permit process. There needs to be a project management diagram with obvious touchpoints to the city and associated costs


What do you like about the current site?
It is reasonably user friendly, but then I am not a novice visitor


What frustrates you most about the current site?
It is currently not working :sob:


What would you like to do on the site that you cannot currently?
Permits, permits, permits .... I know contractors that avoid the city over the permit process


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
I would like more historical search data


What could be done to improve the City's website?
I want to see city metrics in comparison to similar size cities across the country right up front. Then I can see whether a fee increase is reasonable or a tax is warranted or why a competing city is outperforming.


In what year were you born?
1958-1954 (60-64)


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
21 years or more


With which racial or ethnic group do you identify yourself?
Caucasian/White


What is your current total combined income for all people in your household before taxes?
Would rather not say.


Do you have children?
No, no children

Miguel Buchwald inside Vallejo March 19, 2018, 2:10 PM

What device have you used to access the site?
Desktop


What is your preferred device to access the City website by rank?
Desktop PC or Laptop , Tablet , Smart Phone


Why do you most often visit the City of Vallejo website?
Find a location, Read the most recent information, Other - general information


How often do you expect to visit the City of Vallejo website in a year?
Weekly


What type of information do you look for when you visit the City's website?
Forms


List the top 3 reasons why you visit the City of Vallejo website.
Other - find out what's going on., Other - Read departament reports, Other - issues of concern


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
Yes


Is the presentation of the site intuitive?
YEs, mostly


What do you like about the current site?
easy to access and to navigate


What frustrates you most about the current site?
nothing


What would you like to do on the site that you cannot currently?
nothing I can think of


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
yes


What could be done to improve the City's website?
nothing


In what year were you born?
1943 or earlier(75+)


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
Seven to ten years


With which racial or ethnic group do you identify yourself?
Latino/Hispanic


What is your current total combined income for all people in your household before taxes?
$90,001- $120,000


Do you have children?
No, no children

Name not shown inside Vallejo March 18, 2018, 7:32 PM

What device have you used to access the site?
Mobile (iPhone/ smartphone)


What is your preferred device to access the City website by rank?
Smart Phone , Tablet , Desktop PC or Laptop


Why do you most often visit the City of Vallejo website?
Contact someone


How often do you expect to visit the City of Vallejo website in a year?
Quarterly


What type of information do you look for when you visit the City's website?
Forms


List the top 3 reasons why you visit the City of Vallejo website.
Other - Park reservations. , Other - Contact information. , Other - General information


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
Keep it up to date in all categories


Is the presentation of the site intuitive?
For the topics that are presented.


What do you like about the current site?
It's fast loading.


What frustrates you most about the current site?
Not all topics are up to date, also links are not topics I want to access City services.


What would you like to do on the site that you cannot currently?
Easily find contacts for City issues, also how to reserve parks, etc.


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
Sometimes.


What could be done to improve the City's website?
Make it really easy to contact those who can help with City issues, also finding City events,on a weekly basis.


In what year were you born?
1963-1959 (55-59)


Gender
Female


I am a:
Resident


Approximately how many years have you lived in Vallejo?
21 years or more


With which racial or ethnic group do you identify yourself?
Refuse to answer


What is your current total combined income for all people in your household before taxes?
$30,001- $60,000

Name not shown inside Vallejo March 18, 2018, 7:31 AM

What device have you used to access the site?
Desktop


What is your preferred device to access the City website by rank?
Desktop PC or Laptop


Why do you most often visit the City of Vallejo website?
Research


How often do you expect to visit the City of Vallejo website in a year?
Weekly


What type of information do you look for when you visit the City's website?
Other - City Council & Commission Agendas


List the top 3 reasons why you visit the City of Vallejo website.
Other - City Council & Commission Agendas, Other - Contact Info, Other - Other Information & Research


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
The 2013 version is far and away better than the prior, so I generally find it easier to understand.


Is the presentation of the site intuitive?
I'm not sure I understand the question, but I've used it enough to know where most everything is now.


What do you like about the current site?
Generally, I can find what I'm looking for in a few clicks rather than some sites where I have to start with the "search"


What frustrates you most about the current site?
I'm happy with the current site as I know where to find most everything I need.


What would you like to do on the site that you cannot currently?
Don't have anything for you.


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
Generally, yes


What could be done to improve the City's website?
I'm good with it.


In what year were you born?
1968-1964 (50-54)


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
16 to 20 years


With which racial or ethnic group do you identify yourself?
Caucasian/White


What is your current total combined income for all people in your household before taxes?
$90,001- $120,000


Do you have children?
No, no children

Ray Myers inside Vallejo March 17, 2018, 1:35 PM

What device have you used to access the site?
Mobile (iPhone/ smartphone), Laptop, Tablet or iPad


What is your preferred device to access the City website by rank?
Smart Phone , Tablet , Desktop PC or Laptop


Why do you most often visit the City of Vallejo website?
Read the most recent information, Research, Other - Keep up with city activity and programs


How often do you expect to visit the City of Vallejo website in a year?
Bi-weekly


What type of information do you look for when you visit the City's website?
Other - Info on council and staff programs, learn of community events, etc.


List the top 3 reasons why you visit the City of Vallejo website.
Other - Do research on community activities, Other - Keep up with city programs and major issues before council, Other - Learn about community programs, recreational stuff, etc


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
Content is well written and presented. Change nothing.


Is the presentation of the site intuitive?
Yes


What do you like about the current site?
City Services and Newcomers and Visitors


What frustrates you most about the current site?
Nothing


What would you like to do on the site that you cannot currently?
Nothing


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
Yes


What could be done to improve the City's website?
Nothing


In what year were you born?
1953-1944 (64-74)


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
Three to four years


With which racial or ethnic group do you identify yourself?
Caucasian/White


What is your current total combined income for all people in your household before taxes?
$60,001- $90,000


Do you have children?
No, no children

Jean Drolet inside Vallejo March 17, 2018, 11:39 AM

What device have you used to access the site?
Laptop, Desktop, Tablet or iPad


What is your preferred device to access the City website by rank?
Desktop PC or Laptop , Tablet


Why do you most often visit the City of Vallejo website?
Get permit/ license information, Research, Other - window shopping for anything of interests that may have been posted.


How often do you expect to visit the City of Vallejo website in a year?
Weekly


What type of information do you look for when you visit the City's website?
Public Notices


List the top 3 reasons why you visit the City of Vallejo website.
Other - To get information about the city, permitting, Other - To get information about the council agenda


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
The information on the website is generally understandable and applicable. But some out-dated information remains on the web site and is not updated in a timely manner.


Is the presentation of the site intuitive?
No. It is hard to find information. For instance Agendas and Calendars are disconnected. The calendar should readily provide all related information.


What do you like about the current site?
It is better than nothing.


What frustrates you most about the current site?
Finding information is difficult. There is no overarching organization. The site needs to bridge the many departments. Many links are not working or pointing to stale out-of-date information -- I cannot rely on the site as definitive source of information.


What would you like to do on the site that you cannot currently?
Submit documents to the city via uploads. For instance, upload plans and photos when requesting a permit.
Submit letters to various department heads, commissions and city council. It should be possible to make those submissions public and have them published on the web site.


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
Yes, but only because I have used the site for four years and I now know where to find the thing I want to look at. But if I look for something I have not looked for before, then I know I will have to fish for a while before finding if Google search is not able to find it.


What could be done to improve the City's website?
1. Simplify the URLs used by the city.
1.a Consider something like www.vallejo.gov. instead of www.ci.vallejo.ca.us. Whatever you pick should be easy to easy to remember and short.
1.b Another example is this survey's address: http://www.ci.vallejo.ca.us/living/connect/open_city_hall. It could have been something like websitesurvey.vallejo.gov instead.
1.c Never publish links that are outside the city's domain. The general plan was hosted outside the city. There is nothing wrong with that, but you should have published a link like generalplan2017.vallejo.gov and used a redirect to the outside site. Instead you published a long cryptic link that contained characters that could be interpreted as either 1, i or l. Of course most people were not able to get to them.
1.d All urls should be clear avoid any confusion between i, 1, and l for instance.
1.e Validate the web site. There should be automatic validation software that runs at least once a week that checks that all links point to a valid document.
2. Create an overall organization of the website. Assume that the visitors do not know what departments exist and what they do, or how the city is managed. For this you need to unlearn what you know about the internal working of the city. Make the website accessible to those who have never interacted with the city before. Create several table of contents or indices of the web site information because each visitor is approaching the city website from a different angle. So try to identify a number of representative visitor profiles and then look at how you can best assist each profile. Consider a sequential timeline of major news item each one with links to relevant city pages.
3. Use Wiki software or other tools to make it easier for city employees to publish information on the city's website. You may want to avoid creating a centralized top-down approach to publishing information on the web. At the same time you need to ensure that certain standards of quality are met.
4. Put a link on each page that user can click if they encounter an issue with the page.
5. Consider the use of resident for improving the web site. You could also host a section for non-profits or other city groups.


In what year were you born?
1963-1959 (55-59)


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
Three to four years


With which racial or ethnic group do you identify yourself?
Caucasian/White


What is your current total combined income for all people in your household before taxes?
$60,001- $90,000


Do you have children?
No, no children

Name not shown inside Vallejo March 17, 2018, 11:37 AM

What device have you used to access the site?
Desktop


What is your preferred device to access the City website by rank?
Desktop PC or Laptop


Why do you most often visit the City of Vallejo website?
Contact someone, Find a location, Research


How often do you expect to visit the City of Vallejo website in a year?
Quarterly


What type of information do you look for when you visit the City's website?
Council meeting videos


List the top 3 reasons why you visit the City of Vallejo website.
Other - to stay current on community development


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
ok as written


Is the presentation of the site intuitive?
yes


What do you like about the current site?
visuals


What frustrates you most about the current site?
no direct access to city personnel--that is direct phone numbers


What would you like to do on the site that you cannot currently?
live chat to solve problems or to get information


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
not always


What could be done to improve the City's website?
more interactivity


In what year were you born?
1953-1944 (64-74)


Gender
Female


I am a:
Resident


Approximately how many years have you lived in Vallejo?
16 to 20 years


With which racial or ethnic group do you identify yourself?
Refuse to answer


What is your current total combined income for all people in your household before taxes?
$120,001- $150,000


Do you have children?
No, no children

Name not shown inside Vallejo March 17, 2018, 11:10 AM

What device have you used to access the site?
Desktop


What is your preferred device to access the City website by rank?
Desktop PC or Laptop , Smart Phone , Tablet


Why do you most often visit the City of Vallejo website?
Contact someone, Read the most recent information, Research


How often do you expect to visit the City of Vallejo website in a year?
Quarterly


What type of information do you look for when you visit the City's website?
Other - Forms, Council Meetings, Notices and City Codes


List the top 3 reasons why you visit the City of Vallejo website.
Other - City Codes


Is the website's content written in a way that you understand? If applicable, what would you change to make it easier to understand?
yes


Is the presentation of the site intuitive?
yes


What do you like about the current site?
That it's even there to use.


What frustrates you most about the current site?
Dead links, old information (sometimes years old), incorrect contacts for City Hall etc.


What would you like to do on the site that you cannot currently?
Not much


Recalling your past visits to the site, were you able to find the information you were looking for with ease?
Somewhat


What could be done to improve the City's website?
Quality check pages for accuracy and update contacts (ie: phone numbers and email addresses)


In what year were you born?
1968-1964 (50-54)


Gender
Male


I am a:
Resident


Approximately how many years have you lived in Vallejo?
Five to six years


With which racial or ethnic group do you identify yourself?
Caucasian/White


What is your current total combined income for all people in your household before taxes?
$30,001- $60,000


Do you have children?
No, no children